How do I copy a database from PCoIP Management Console 2.x if the web interface is not available?
In the event you cannot log into the web interface of PCoIP Management Console 2.x yet you need the database for recovery. Here are some steps to help move the database file from one MC to another. Note: Both PCoIP Management Consoles must be running the …
Knowledge Base Article Tutorial Management Console
Last modified: September 19, 2023
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DNS errors in the event log of the PCoIP Zero Client running firmware 5.x and 6.x.
Problem The PCoIP Zero Client event log contains these entries ever 5 minutes. -510    MGMT_DISC_DNS :conduct_dns_record_search: ( DNS SRV: CMS ) DNS record not found -510    MGMT_DISC_DNS :conduct_dns_record_search: ( DNS SRV: Config Tool ) DNS record …
Knowledge Base Article Troubleshooting Zero Clients
Last modified: September 19, 2023
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How does competing traffic on the network affect PCoIP performance?
This article outlines how other types of network traffic may negatively impact PCoIP performance. Please refer to  Network session checklist for PCoIP protocol LAN and WAN deployments  for more details on network configuration. On most modern LAN's, …
Knowledge Base Article Tutorial Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Anyware Device Health check - Diagnostics and troubleshooting guide
Summary To receive a detailed Anyware Manager/Connector/PCoIP Connection Manager(CMSG) diagnostic report, create a Anyware Manager/Connector/PCoIP Connection Manager(CMSG)  support/log file bundle  and then submit this bundle to the PCoIP  health check …
Knowledge Base Article Troubleshooting FAQ Diagnostics HP Anyware
Last modified: December 4, 2024
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Why do USB 2.0 or isochronous devices fail to work as expected when plugged into a Samsung NC220 or NC240 PCoIP monitor?
Answer: This occurs because on the NC220 and NC240 monitor series, USB Ports 0, 1 and 2 are brought out directly and port 3 is connected to an internal hub. On this hub, 1 hub port is connected to a RS232 device, and another hub port is connected to an …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: November 21, 2022
724
PCoIP Direct Connections
After completing this unit, you’ll be able to: Understand when you can use direct connect method Understand the procedure to connect using VPN 10 mins PCoIP Direct Connect In PCoIP direct connections, each PCoIP endpoint connects directly to the IP …
Knowledge Base Article Tutorial HP Anyware
Last modified: September 14, 2023
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Connecting a new PCoIP Zero Client to an existing PCoIP Remote Workstation Card.
In general, newer firmware in PCoIP Remote Workstation Cards (host cards) are backward compatible with PCoIP Zero Clients using older firmware. However, enhancements to firmware may produce unexpected behaviors. Important changes are documented in each …
Knowledge Base Article Troubleshooting Session Remote Workstation Card Zero Clients
Last modified: September 19, 2023
718
How do I improve performance when dragging a window on the screen using firmware pre-4.1.0 and without a PCoIP Hardware Accelerator installed?
Problem While there are many factors that determine desktop performance - see  PCoIP TROUBLESHOOTING STEPS: VMware View Virtual desktop performance  - lower performance of window dragging may be observed in the following environment: VMware Horizon View …
Knowledge Base Article Troubleshooting Performance Zero Clients
Last modified: November 18, 2022
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Why do I still see VDM Server Address Cache addresses after clearing the Trusted Connection Server Cache?
Answer: The VDM Server Address Cache is a list of servers that are populated either manually from the AWI and OSD or via a Profile push from the Management Console. This field value can be set to either Last Server Used or Read Only. If set to Last Server …
Knowledge Base Article Troubleshooting Management Console Zero Clients
Last modified: September 19, 2023
707