HP Anyware Support | Documents, downloads, and support options for HP Anyware products

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USB Webcams are supported with HP Anyware when connecting to a PCoIP Agent for Windows. Webcams can be used with Microsoft Teams, Zoom, and other conferencing applications running on the remote desktop. The models outlined in the table below are …

How do I determine if a PIV card supports T0 or T1 protocol?

This article discusses two simple methods to identify the protocol your Personal Identity Verification card uses. These are shown below. 1. Look up the card's datasheet and it should say which protocols it supports. This requires knowing the card's exact …

Why does my Tera2 PCoIP Zero Client perform poorly on a WAN, compared to a software client on the same network?

If you are experiencing refresh issues of image data when scrolling through text and/or images using a PCoIP Zero Client on a WAN network, ensure that you enable the Low Bandwidth Text Codec (LBTC) setting. Note: The LBTC setting is available on TERA2321 …

PCoIP Configuration Guide

Helps you to understand the configurations that you can do on PCoIP Agents and Clients. ~65 mins This course will help you to understand the different configurations that can be done on the Agents and Client in order to optimize PCoIP performance. After …

Knowledge Base Article Courses Setup HP Anyware

Last modified: September 3, 2023

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Security notice (CVE-2020-0601): Windows vulnerability affecting PCoIP Agents and PCoIP Clients

Summary A vulnerability in the Microsoft Windows CryptoAPI (CVE-2020-0601) fails to properly validate certificates that use Elliptic Curve Cryptography (ECC). This may allow an attacker to spoof the validity of certificate chains used to secure a PCoIP …

I do not receive the password reset email when I try to reset my password

Check your junk/spam folder. Make sure emails from support@teradici.com are not blocked/add this email address to your contacts list. If you still fail to receive the password reset email, please fill out the customer service request form. … I do not …

Knowledge Base Article Advisory Accounts

Last modified: September 3, 2023

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Recommend upgrading LLS 21.03 or earlier to the latest LLS to avoid service disruption

Our third-party license provider is upgrading certificates in March 2023 If you are running a supported HP Anyware Local License Server (LLS) or using the Cloud License Service (CLS), you will not be impacted by these changes. The new certificates are …

Knowledge Base Article Troubleshooting Licensing

Last modified: September 3, 2023

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Why does the message "Host driver may not be loaded" appear in the event log for PCoIP Remote Workstation Card?

Scenario The PCoIP event logs for a PCoIP Remote Workstation Card (host card) may contain one or more log entries with the message Host driver may not be loaded . The following are a couple of examples of such entries: [0d,00:22:53.800> LVL:2 RC: 0 …

Can a WAN accelerator be used to improve the performance of PCoIP sessions?

PCoIP does not benefit from a WAN accelerator, legacy WAN accelerator solutions use different methods to improve the performance of applications operating over congested networks. These methods include compressing packets, implementing proxy servers that …

PCoIP Management Console 2.x and 3.x is not loading pages properly when accessing the web interface via the FQDN

Problem Using fully qualified domain name (FQDN) in your browser to access the PCoIP Management Consoles web interface displays only a portion of the page. Using the IP address, the web interface page is displayed properly and user is prompt for user name …

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