PCoIP Agent cannot connect. See ERROR: Message contains unrecognized XML tags
Problem When connecting to a HP Anyware PCoIP Agent via broker the client receives the "Error: Message contains unrecognized XML tags".   Cause   This issue occurs at the last stage in the connection process, the Broker is unable to return the Agent to …
Knowledge Base Article Troubleshooting HP Anyware
Last modified: September 14, 2023
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What does the "i2c should be 0x03 on cable detect" PCoIP Zero Client event log error indicate?
Answer: Faulty cables interfere with the mechanisms in which PCoIP detects displays and can present a variety of errors. The i2c should be 0x03 on cable detect  PCoIP Zero Client log errors are usually indicative of faulty cables and occasionally of …
Knowledge Base Article Troubleshooting Zero Clients
Last modified: September 20, 2023
209
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Failure to connect to an Azure graphics instance with HP Anyware Manager
When deploying graphics instances to Azure using HP Anyware Manager APIs, an Azure deployment is created to provision the remote workstation and the necessary infrastructure to run it. This Azure deployment starts a provisioning script that will run in …
Knowledge Base Article Tutorial Management HP Anyware
Last modified: September 14, 2023
185
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View Connection error when upgrading to Horizon 2406
During the upgrade to Horizon 2406, some customers have reported connectivity issues with Tera2 PCoIP zero clients, which are unable to connect after the upgrade. The error message displayed is "View connection server error." While the initial TLS …
Knowledge Base Article Advisory Troubleshooting Session Zero Clients
Last modified: October 18, 2024
176
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Deprecation of dl.teradici.com effective October 1, 2025: Here is what you need to know
As work continues to integrate Teradici's systems into HP, we are migrating away from the teradici.com subdomains used by a number of systems, and onto new HP subdomains. As part of this work, our download CDN  has moved to  dl.anyware.hp.com . This …
Knowledge Base Article Advisory HP Anyware
Last modified: March 31, 2025
173
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Anyware Connector Health check - Diagnostics and troubleshooting guide
Summary To receive a detailed  Anyware Connector diagnostic report, create a Anyware Connector  support/log file bundle  and then submit this bundle to the PCoIP  health  check tool .  Once the files are submitted, it will take 5-10 minutes to produce a …
Knowledge Base Article Troubleshooting Diagnostics HP Anyware
Last modified: September 22, 2023
171
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Why are some resolutions not available in the OSD but are listed as available in the PCoIP Zero Client Administrator's Guide?
This article is applicable to PCoIP Zero Clients that have DVI ports. To see all the supported resolutions in the OSD as listed in the PCoIP Zero Client Administrators' Guide ( GUI Reference > Configuring OSD Display Settings > OSD Dual-display: Display …
Knowledge Base Article Advisory Display Zero Clients
Last modified: September 3, 2023
157
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AD credentials can be leaked from the Management Interface for HP Anyware Connector (current and legacy)
Summary   An insufficiently protected credentials vulnerability has been identified in the Management Interface of the HP Anyware Connector and the HP Anyware Connector Legacy for releases from April 20, 2020 and earlier (v15 and earlier for HP Anyware …
Knowledge Base Article Advisory Security Management HP Anyware
Last modified: February 17, 2025
148
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How do I get a secure connection to the Administrative Web Interface (AWI)?
There are two ways to get a secure connection to the Administrative Web Interface (AWI) of a PCoIP Zero Client and PCoIP Remote Workstation Card. Load the cacert.pem file provided in our firmware to the browser Trusted Root Certification Authorities . The …
Knowledge Base Article Troubleshooting FAQ Security Zero Clients Remote Workstation Card
Last modified: January 18, 2024
149
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