Recommend upgrading LLS 21.03 or earlier to the latest LLS to avoid service disruption
Our third-party license provider is upgrading certificates in March 2023 If you are running a  supported  HP Anyware Local License Server (LLS) or using the Cloud License Service (CLS), you will not be impacted by these changes.  The new certificates are …
Knowledge Base Article Advisory Tutorial Licensing HP Anyware
Last modified: July 10, 2023
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Mobile Devices (Tablets)
Mobile Devices (Tablets)   Android Unable to establish Windows Graphics Session with an Android Client iOS How to get logs from iOS Windows IoT     Android Unable to establish Windows Graphics Session with an Android Client  Workaround:   Soft Client on …
Knowledge Base Article Troubleshooting FAQ Diagnostics
Last modified: December 19, 2023
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Securing PCoIP Zero Clients to Remote Workstation Cards
When securing PCoIP Zero Clients to Remote Workstation Cards, it is recommended that security conscious customers use the  Suite B: TLS 1.2 with Suite B-compliant 192-bit elliptic curve encryption TLS Security Mode. This will require customers have the …
Knowledge Base Article Troubleshooting Security Zero Clients Remote Workstation Card
Last modified: September 3, 2023
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PCoIP Connection Manager Health check - Diagnostics and troubleshooting guide
Summary To receive a detailed  PCoIP Connection Manager diagnostic report, create a PCoIP Connection Manager  support/log file bundle  and then submit this bundle to the PCoIP  health  check tool .  Once the files are submitted, it will take 5-10 minutes …
Knowledge Base Article Troubleshooting Diagnostics HP Anyware
Last modified: September 25, 2023
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How do I get a secure connection to the Administrative Web Interface (AWI)?
There are two ways to get a secure connection to the Administrative Web Interface (AWI) of a PCoIP Zero Client and PCoIP Remote Workstation Card. Load the cacert.pem file provided in our firmware to the browser Trusted Root Certification Authorities . The …
Knowledge Base Article Troubleshooting FAQ Security Zero Clients Remote Workstation Card
Last modified: January 18, 2024
65
What do the PCoIP Session 4-digit error codes mean when experience issues launching Agent in a Remote Workstation?
If you are facing difficulty launching a PCoIP agent in a remote workstation and are receiving a 4-digit error code, then the following table provides the suggested next steps to take.   Error Code Error Message Description Suggested Next Steps 6002 …
Knowledge Base Article Troubleshooting
Last modified: May 1, 2024
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Test TK
  [Product name] Release [xxxx.xx] is now available [SW1]   Teradici is pleased to announce the [product name] release [xxxx.xx] [SW2]   is now available for download.  What’s new in this release? [feature] Feature description Additional bullet More text …
Knowledge Base Article Tutorial
Last modified: September 3, 2023
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