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FAQ

Frequently Asked Questions.
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Diagnostics

Diagnostics and troubleshooting guides.
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Courses

Online training modules.

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Anyware Trusted Endpoints 0 Anyware Trusted Endpoints 0
HP Anyware
Knowledge base articles on HP Anyware Agents or HP Anyware Infrastructure components such as the Connection Manager, Security Gateway or License Server.

22
Management Console
Knowledge base articles on the Management Console.
32
Remote Workstation Card
Knowledge base articles on Remote Workstation Cards.
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Tera1 Zero Client 1 Tera1 Zero Client 1
Zero Clients
Knowledge base articles on Zero Clients.
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Accounts
Accounts topics include:
- How to update account details.
- How to add more license administrators.
- How to purchase a new license or renew an existing license.
- How to register a newly purchased Zero Client.
17
Accounts
Accounts topics include:
- How to update account details.
- How to add more license administrators.
- How to purchase a new license or renew an existing license.
- How to register a newly purchased Zero Client.
17
API/SDK
- API/SDK information.
4
API/SDK
- API/SDK information.
4
Authentication
Authentication topics include:
- How to reset a Zero Client password.
- How to reset a forgotten password.
- How to setup CAS Manager as a service SAML Multi Admin.
- How to setup MFA with PCoIP.
13
Authentication
Authentication topics include:
- How to reset a Zero Client password.
- How to reset a forgotten password.
- How to setup CAS Manager as a service SAML Multi Admin.
- How to setup MFA with PCoIP.
13
Display
Display topics include:
- How to setup and configure different resolutions.
- How to setup multiple monitors.
- How to optimize the GPU encoder/decoders.
- How to trouble shoot issues such as pixelated, blurry or flickering displays, black screens, resolution issues or multiple monitor issues.
73
Display
Display topics include:
- How to setup and configure different resolutions.
- How to setup multiple monitors.
- How to optimize the GPU encoder/decoders.
- How to trouble shoot issues such as pixelated, blurry or flickering displays, black screens, resolution issues or multiple monitor issues.
73
Licensing
Licensing topics include:
- How to setup Cloud Access Software licensing.
- How to setup licensing for PCoIP Management Console.
40
Licensing
Licensing topics include:
- How to setup Cloud Access Software licensing.
- How to setup licensing for PCoIP Management Console.
40
Management
Management topics include:
- How to install CAS Manager and Brokered Connections.
- How to clear the management state of a PCoIP Zero Client.
- How to troubleshoot issues with the Anyware Connector and Anyware Manager.
- How to certificates for PCoIP components.
61
(-)
Management
Management topics include:
- How to install CAS Manager and Brokered Connections.
- How to clear the management state of a PCoIP Zero Client.
- How to troubleshoot issues with the Anyware Connector and Anyware Manager.
- How to certificates for PCoIP components.
61

Performance
Performance topics include:
- How to troubleshoot host performance.
- How to tune PCoIP for bandwidth constrained networks.
- How to determine bandwidth limits.
- How to identify network issues in PCoIP logs.
110
Performance
Performance topics include:
- How to troubleshoot host performance.
- How to tune PCoIP for bandwidth constrained networks.
- How to determine bandwidth limits.
- How to identify network issues in PCoIP logs.
110
Peripheral Devices
Peripheral Devices topics include:
- How to setup and configure Webcams with PCoIP Cloud Access Software.
- How to setup configure Wacom tablets.
- How to troubleshot USB device issues.
63
Peripheral Devices
Peripheral Devices topics include:
- How to setup and configure Webcams with PCoIP Cloud Access Software.
- How to setup configure Wacom tablets.
- How to troubleshot USB device issues.
63
Security
Security topics include:
- How to enable TLS for PCoIP License Server.
- How to change the default certificate in Cloud Access Software.
- How to setup MFA.
- How to add a self-signed certificate to a Windows Active Director server.
- How to troubleshoot security issues.
82
Security
Security topics include:
- How to enable TLS for PCoIP License Server.
- How to change the default certificate in Cloud Access Software.
- How to setup MFA.
- How to add a self-signed certificate to a Windows Active Director server.
- How to troubleshoot security issues.
82
Session
Session topics include:
- How to troubleshoot session disconnections.
- How to understand server log disconnect codes.
- How the PCoIP session establishment process works.
68
Session
Session topics include:
- How to troubleshoot session disconnections.
- How to understand server log disconnect codes.
- How the PCoIP session establishment process works.
68
Setup
Setup topics include:
- How to upgrade PCoIP Management Console.
- How to user the HP Anyware sizing tool.
- How to setup or override PCoIP software session variables.
- Understanding TCP/UDP port requirements for PCoIP.
122
Setup
Setup topics include:
- How to upgrade PCoIP Management Console.
- How to user the HP Anyware sizing tool.
- How to setup or override PCoIP software session variables.
- Understanding TCP/UDP port requirements for PCoIP.
122
Third Party Enhancements
Third Party Enhancement topics include:
- How to connect a PCoIP Zero Client to Amazon WorkSpaces.
- VMware ESXi, Horizon View and PCoIP software compatibility.
- Requirements for the Leostream broker.
36
Third Party Enhancements
Third Party Enhancement topics include:
- How to connect a PCoIP Zero Client to Amazon WorkSpaces.
- VMware ESXi, Horizon View and PCoIP software compatibility.
- Requirements for the Leostream broker.
36

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Sumo Logic Potential Security Incident (HP Anyware Manager)

Who is impacted? HP Anyware Manager customers Update from November 21, 2023 Sumo Logic has provided an update regarding this incident. Details are as follows: “We are grateful to share that the diligent investigation led by our security and engineering …

Knowledge Base Article Advisory Management HP Anyware

Last modified: November 21, 2023

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