Can I enable NTP time on a PCoIP Zero Client or PCoIP Remote Workstation Card using DHCP options?
Answer: Yes. NTP time servers can be added to DHCP options 042 based on IP scope or as a default for all IP scopes. It is important to note that this feature may impact setting the time server by the PCoIP Management Console Profile or the Administrator …
Knowledge Base Article Advisory Remote Workstation Card Zero Clients
Last modified: September 12, 2023
400
Collecting PCoIP Management Console log files for Teradici Global Support Services
Problem When issues occur with the PCoIP Management Console  Teradici Global Support Services request a copy of the log files for better insight in the issue at hand to expedite a resolution.   Resolution To retrieve the log files from a PCoIP Management …
Knowledge Base Article Tutorial Management Console
Last modified: September 19, 2023
391
Why do I see black bars on the side or bottom of my display when connecting to a zero client?
Scenario : When connecting a display (TV or monitor) to a PCoIP zero client you get solid black bars at the top and bottom or left and right sides of the display. It appears as if the image is being cut off. Resolution : This issue is caused by ' …
Knowledge Base Article Troubleshooting Display HP Anyware Remote Workstation Card Zero Clients
Last modified: July 15, 2023
391
Reverting to Legacy Certificates after changing the PCoIP Management Console 2.x and 3.x certificate causes the web interface to fail to load
Problem The certificate of the PCoIP Management Console has been updated but the web interface now fails to load.   Cause After uploading the new certificate to the PCoIP Management Console, if your any reason that certificate is not supported, the web …
Knowledge Base Article Troubleshooting Security Management Console
Last modified: November 9, 2022
387
Microsoft update to Full Enforcement Mode - impact to PCoIP Zero Client
Microsoft will implement Full Enforcement Mode of Certificate-based authentication changes on Windows domain controllers in February 2025. We have confirmed there will be no impact to PCoIP Zero Client users and smart card authentication will work even …
Knowledge Base Article Advisory Zero Clients Anyware Trusted Endpoints
Last modified: September 25, 2023
386
Do PCoIP Zero Clients and PCoIP Remote Workstation Cards support dynamic DNS?
Dynamic DNS allows for method of keeping a domain name record linked to a changing IP address. PCoIP Zero Clients and PCoIP Remote Workstation Cards do not currently support Dynamic DNS registration. They rely on the DHCP server to register the name when …
Knowledge Base Article Advisory Setup Remote Workstation Card Zero Clients
Last modified: September 7, 2023
382
Will out of order packets impact a PCoIP session?
PCoIP will work when packets are becoming out of order between the two PCoIP endpoints. Re-ordering packets on PCoIP endpoints requires that packets are held in a queue/buffer while waiting to receive the packets that need to be put back into order.  With …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: December 9, 2022
384
PCoIP Brokered Connections
After completing this unit, you’ll be able to: Understand the need to use brokered connection Understand the requirement for using a Connection Manager and Security Gateway 15 mins   PCoIP Brokered Connections   PCoIP supports managed connections using a …
Knowledge Base Article Tutorial HP Anyware
Last modified: September 14, 2023
376