After activating a renewal license on my Management Console, it is showing the old expiry date, how do I fix?
Problem: I have renewed by license for the Management Console however after deactivating and reactivating the license on my Management Console, it is showing old expiry date.
Answer : To solve this issue you need to do the following steps:
1) Return the license by either through Deactivate button from MC web browser > Setting > license > Select the activated license > click deactivate button OR return through command provided in the following link:
https://www.teradici.com/web-help/pcoip_management_console/20.04/reference_d/
2) Clear the trusted storage by following steps:
Step-by-step guide
Follow the following steps
• SSH to the MC or open the console (default UN: admin Password: ManagementConsole2015 )
• Change path to the licensing folder:
• cd /opt/teradici/licensing
• Get an output of the licenses
• ./mc_view_lic.sh
• Output will look like this
• Fulfillment ID: 132182467
• Entitlement ID: 27B5-3A92-12C8-ABE5
• Expiration date: 01-Apr-2017
• Type this in to allow manual manipulation of the license store
• export LD_LIBRARY_PATH='/opt/teradici/licensing'
• Now delete the license using the fulfillment ID of the license required from the output of ./mc_view_lic.sh from step 3.
• ./appactutil -delete 132182467
• Verify it is removed
• ./appactutil -view
• ./appactutil –localrepair
3) Again activate the license , it will show you the correct expiry date.
Answer : To solve this issue you need to do the following steps:
1) Return the license by either through Deactivate button from MC web browser > Setting > license > Select the activated license > click deactivate button OR return through command provided in the following link:
https://www.teradici.com/web-help/pcoip_management_console/20.04/reference_d/
2) Clear the trusted storage by following steps:
Step-by-step guide
Follow the following steps
• SSH to the MC or open the console (default UN: admin Password: ManagementConsole2015 )
• Change path to the licensing folder:
• cd /opt/teradici/licensing
• Get an output of the licenses
• ./mc_view_lic.sh
• Output will look like this
• Fulfillment ID: 132182467
• Entitlement ID: 27B5-3A92-12C8-ABE5
• Expiration date: 01-Apr-2017
• Type this in to allow manual manipulation of the license store
• export LD_LIBRARY_PATH='/opt/teradici/licensing'
• Now delete the license using the fulfillment ID of the license required from the output of ./mc_view_lic.sh from step 3.
• ./appactutil -delete 132182467
• Verify it is removed
• ./appactutil -view
• ./appactutil –localrepair
3) Again activate the license , it will show you the correct expiry date.