Attaching new headsets cause Zero Client to reboot.

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April 12, 2022

Last modified: 09/19/2023, 1:55 pm

Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients

Some newer USB headsets when connected to a Zero Client cause the Zero Client to restart. This is due to new headset capabilities and their use of higher levels of USB bandwidth.
You can workaround this issue by connecting the USB headset to a Zero Client root port and forcing the headset to OHCI.

To rectify this issue, ensure your Zero Client is using firmware 22.04 or newer and the headset is connected to a root port.

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