Cannot import profile from Management Console 1.x into the PCoIP Management Console 2.x or 3.x

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July 31, 2018

Last modified: 09/19/2023, 1:18 pm

Knowledge Base Article Troubleshooting Management Management Console

Answer:

Importing Profiles from MC 1.x into MC 2.x is supported and documented in the user guide. Refer to the Administrators' guide for the release of the PCoIP Management Console in use.

There have been a couple reports of users experiencing an issue when importing the Profile, please check the following:

  • ensure forward & reverse lookups are working for the MC. Use nslookup to do both a forward and reverse lookup. If the FQDN and IP address does not match please correct in your DNS. You need to set the following in DNS
    • DNS SRV record
    • an A record
    • a PTR record
  • ensure you are entering the Profile name correctly, Linux is case and white space sensitive