Did we answer "NO" to the customer's request? (Internal Case Retrospective)

This internal KB is created to tag and track all cases for which we have provided "NO" or negative answers to the customer.

Did we answer NO to the customer in this case?  If yes, then attach this KB to the case.
 

1. We should NEVER say NO to the customer. No customer wants to hear "NO" no matter how reasonable it is from our perspective.
2. There is no need to tell the customer what we CANNOT do. Instead, we should tell them what we can do for them.
3. There are typically multiple paths to reach a target.  Often times, what customer asks is just one way to achieve their goal.  Teradici is the cloud expert and we should find out what exactly the customer's goal is beyond their asking, and see if we can help them achieve that goal via alternative means.  Simply answering NO to the customer will lose that opportunity to explore more business potential entirely.

We will go through all the cases tagged by this KB periodically in our weekly retrospective meeting and see if we can turn this NO answer to a YES answer.