How do I fix a problem with a USB mouse and keyboard not working on a Dell Precision R7610 workstation?

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August 1, 2018

Last modified: 09/03/2023, 6:11 pm

Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card

Answer:

Dell fixed a known issue with the USB keyboard and mouse on Dell Precision R7610 workstations. The problem can happen on any Dell Precision workstation when connected to any PCoIP Zero Client. The issue was fixed in Dell BIOS A07.

For more details about this BIOS update, please see Dell's release notes at:

http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=035C5&fileId=3393012713&osCode=BIOSA&productCode=precision-r7610&languageCode=EN&categoryId=BI.