How do I make PCoIP Remote Workstation Card USB devices work on my Fujitsu CELSIUS R930 workstation?
Answer:
If USB devices won't work on a R930, move the PCoIP Remote Workstation Card to a PCIe slot that is serviced by a populated CPU socket.
Why this is necessary: The R930 has two sockets. If the unit ships with only one socket populated (a single CPU), some PCIe lanes will not be associated with a populated socket. Because these PCIe lanes still get power, you will be able to start a session using the PCoIP Remote Worksation Card, and imaging will work, but USB devices and audio will not work. USB and audio will also not be visible in system information reports. To resolve the issue, move the PCoIP Remote Workstation Card to a PCIe slot that is serviced by the populated CPU socket.
For further information, or for support for your device, please open a ticket with Fujitsu.
For information about the Fujitsu CELSIUS R930 Workstation, download the Data Sheet (PDF).