How do I reset the configuration parameters entered on my PCoIP Zero Client or PCoIP Remote Workstation Card?

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August 1, 2018

Last modified: 10/21/2024, 9:11 am

Knowledge Base Article Tutorial Management Setup Remote Workstation Card Zero Clients
Answer:

There are four ways to reset the PCoIP Zero Client to default settings which are described below. The PCoIP Remote Workstation card (also known as a PCoIP host card) has one reset procedure also described below. Some network information will be logged by normal operation when a PCoIP Zero Client or PCoIP Remote Workstation Card is connected to a network and turned on (i.e. the end of a reset process). This may be important to know if the PCoIP device is destined to be deployed outside the current environment.

Important Notes:

  1. The reset procedure does NOT erase or add OSD Logos. This must be done separately. 
  2. Consider unplugging the network cable to prevent the PCoIP Zero Client logs from picking up any network information when resetting via the OSD or using Hotkeys.
  3. Consider clearing the logs after the reset process by browsing to Diagnostics > Event Log in either the AWI or OSD and click the Clear button.

 

PCoIP Zero Client

Resetting from the AWI

    1. Access the AWI and Log In.
    2. Browse to Configuration > Reset Parameters.
    3. Click Reset.
    4. Click OK on the warning pop up.
    5. Click Reset.(Processor)
    6. See all Notes.

Resetting from the OSD

    1. See all Notes.
    2. Browse to Options > Configuration. (Unlock if necessary)
    3. Select the Reset tab.
    4. Click Reset.
    5. Click Yes on the warning window.

Resetting using hotkeys (the PCoIP Zero Client must be preconfigured for this option)

    1. See all Notes.
    2. Select Ctrl+Alt+Shift+Space.
    3. Click Yes.

Resetting from the PCoIP Management Console 2.x and 3.x

    1. Login to the PCoIP Management Console
    2. Select the Endpoint tab
    3. Select the PCoIP Zero Client(s)
    4. Under the Endpoints menu select Reset to Default

PCoIP Remote Workstation Card

    1. Access the AWI and Log In.
    2. Browse to Configuration > Reset Parameters.
    3. Click Reset.
    4. Click OK on the warning pop up.
    5. Power off then power on the workstation.
    6. See Note 3.

Resetting from the PCoIP Management Console 3.x

    1. Login to the PCoIP Management Console
    2. Select the Endpoint tab
    3. Select the PCoIP Zero Client(s)
    4. Under the Endpoints menu select Reset to Default