Mouse cursor does not change when using PCoIP Zero Clients to connect to a VM using View Agent 7.4.
Scenario: This is most visible in Office (especially MS Excel) application but occurs in applications or windows that require a cursor change such as changing the column widths in Excel.
This event can be identified in the zero client log file with the following log lines;
LVL:1 RC:-501 LOCAL_CURSOR :AND_DEPTH=32, XOR_DEPTH=32 color bmp not supported
LVL:1 RC:-500 LOCAL_CURSOR :(shape_update): FAILED! reverting to default cursor (ci=16 t=1, w=64, h=64, ad=32, xd=32)
Workaround:
PCoIP Zero Client customers reported that a registry change resolve the cursor issue. Please contact your VMware representative for further support.
More information can be found here:
- https://communities.teradici.com/questions/9132/mouse-cursor-rendering-errors-in-zero-client-after.html
- https://communities.teradici.com/questions/8976/cursor-not-changing-in-office-products.html
VMware Community page: