"No PCoIP Device Detected." when installing the PCoIP Host Software in a Dell r7910 Precision Workstation

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July 30, 2018

Last modified: 07/31/2023, 10:55 am

Knowledge Base Article Troubleshooting Setup Remote Workstation Card

On the Dell 7910 Precision Workstation there are 7 PCIe slots, 1 to 4 are powered by the CPU2 and 5 to 7 are powered by CPU1.

When there is only one CPU, the PCoIP Remote Workstation Card will need to be installed in the correct PCIe slot.

Please note: This also applies to any PCIe card installed in this workstation. (i.e. Hardware Accelerator Card (APEX2800)).

The following screenshot was taken from the Dell Precision Rack 7910 Owner's Manual...

KB2609

 

See also: http://binar.pl/p/precision-r7910/precision-r7910-owner_manual_en-us.pdf  Refer to page 50.