Password reset failure while using Leostream

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November 5, 2024

Last modified: 11/06/2024, 10:00 am

Knowledge Base Article Advisory Troubleshooting FAQ Diagnostics Management Zero Clients Tera1 Zero Client

Summary

This concerns a password complexity requirement not being met when a user attempts to reset their Zero Client password, with the involvement of the Leostream broker.

Shows the status when initiates session. Diagnostic returns:

Pass:Password changed successfully
FailUnable to change password

Data Collected:

 The message displayed when password complexity is not met is actually set by the broker.  In this case, it appears your broker is sending this message: 
<result-id>PSWD_UPDATE_FAILED_WEAK_PASSWORD</result-id> 
<result-str>Unable to change password</result-str> 
In the same situation, HP Anyware Manager sends: 
<result-id>AUTH_FAILED_WEAK_PASSWORD</result-id> 
<result-str>Password complexity requirements not met. More secure passwords typically have a combination of upper and lower case characters, digits and symbols.</result-str>

 

Corrective Actions (if diagnostic does not pass)

Root Cause
Remedy
Password reset error message
 		As the error message adheres to Leostream standards, contact Leostream support for further assistance.