PCoIP Cloud License Configuration - Grace period Issue

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February 21, 2025

Last modified: 02/21/2025, 11:03 am

Knowledge Base Article Troubleshooting FAQ Diagnostics Licensing HP Anyware

PCoIP Cloud License Configuration - Grace period Issue 

Shows if the host is prepared to accept the connection.   The diagnostic returns:

Pass:License configured successfully
Fail:License configuration failed

Data Collected:

<INFO >: Grace period expires in 0 day(s).
<DEBUG>: License status text: Your grace period ends on 11 February 2025.
<ERROR>: Powershell command stderr: Cloud License Server: fail, could not communicate with 'https://teradici.compliance.flexnetoperations.com/instances/7PRK8ZLTY7HW/request', ensure it is reachable from your system, in grace period which expires in 0 days

Corrective Actions (if diagnostic does not pass)

Root CauseRemedy
Could not communicate with license Server

Verify the license grace period and renew the license.

  • Example:
    • PCoIP License grace period expires in 7 day(s).
    • License status text: Your grace period ends on 19 February 2025.

Refer URL: What does "Could not send message to FNE license server" mean?