Slow OSD and booting into recovery mode on PCoIP Zero Client

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August 27, 2018

Last modified: 09/19/2023, 12:38 pm

Knowledge Base Article Troubleshooting Zero Clients

Problem

The PCoIP Zero Client booted into recovery mode and the OSD is very slow. Rebooting does not resolve the issue, the OSD is so slow a factory reset is not practical.

Resolution

  1. Disconnect the PCoIP Zero Client from the network and reboot the client. 
  2. The OSD should now be responsive.
  3. Set a static IP that is different to the previous DHCP or STATIC IP.
  4. Factory reset the PCoIP Zero Client
  5. Reconnect to the network
  6. Apply the latest firmware to the PCoIP Zero Client