Steps for doing an Offline License Activation/Deactivation for Management Console

For offline activation, you will need some assistance from the HP Anyware technical staff.

Scenario 1: 
Fresh license activation :

• Login into your account on the HP Anyware self service portal .  Don't have an account? Register here.
• Select Management Console as the Product.  In the subject line, indicate that this is a Need Help Activating an OFFLINE License.
• Provide the license activation key in the description. HP Anyware support will then advise on the actions required.
• Refer to the "Managing License Offline" in the Management Console Administrators' Guide for more information on the exact steps required.

Scenario 2: 
License renewal through offline activation:

In process of license renewal, you send a request to HP Anyware for new license code. Once you have received the license on your email, verify the license code with following condition:

1) If it is different license code compared with previous license code:
Solution: Follow the offline activation process mentioned in scenario 1.

2) If it is the same license code compared with previous license code:
Solution: Deleting existing license code by referring following steps:

1. SSH to the MC or open the console
2. Change path to the licensing folder:
   cd /opt/teradici/licensing
3. Get an output of the licenses
   ./mc_view_lic.sh
   Output will look like this

   Fulfillment ID: XXXXXXXX
   Entitlement ID: XXXX-XXXX-XXXX-XXXX
   Expiration date: 01-Apr-2017

4. Type this in to allow manual manipulation of the license store
   export LD_LIBRARY_PATH='/opt/teradici/licensing'

5. Now delete the license using the fulfillment ID of the license required from the output of ./mc_view_lic.sh from step 3.
   ./appactutil -delete XXXXXXXX
6. Verify it is removed
   ./appactutil -view

The license should be removed from the store and the MC will be back to standard edition.

Go back to scenario 1 steps for completion of offline activation.