The incorrect workstation powers on when trying to connect to a PCoIP Remote Workstation Card from a PCoIP Zero Client

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August 2, 2018

Last modified: 09/19/2023, 7:09 am

Knowledge Base Article Troubleshooting Remote Workstation Card Zero Clients

Problem

You might encounter the following problem if you use a PCoIP Zero Client to switch between workstations, i.e. computers with a PCoIP Remote Workstation Card (host card) installed: the first workstation wakes up and connects normally, but the second workstation you try to connect to doesn't wake up.

 

Cause

By default, whichever PCoIP Remote Workstation Card was successfully connected to last is the device the PCoIP Zero Client will try to wake up when you perform a supported wake action. To be more specific, the Host Wake MAC Address that is displayed in the PCoIP Zero Client (AWI or OSD>Options>Configuration>Session>Direct to Host>Advanced) is the target MAC address for the WOL magic packet.

Note: This also applies when connecting to different host cards via the Direct to Host + SLP Host Discovery Session Connection Type, even though the WOL settings are not visible in the OSD or AWI.

In the default configuration, the MAC Address field is designed to automatically update with the MAC address of the PCoIP Remote Workstation Card it's peered to (so the user doesn't have to configure it manually). This means that the PCoIP Zero Client will be peered to a new host card and populate its MAC address for WOL only after a connection has been successful.

 

Resolution

Use the following workaround to allow Wake on LAN (WOL) to work in your environment. Manually configure the target MAC address using the Wake-On-Lan Enabled + Custom Address option in the OSD (Options>Configuration>Session>Direct to Host>Advanced) before you connect. This allows you to control where the WOL magic packet is sent.

If you don't make this change and try to connect to a different workstation, the PCoIP Zero Client will:

  • Send the WOL magic packet to the first workstation
  • Send the session invite to the second workstation
  • If the second workstation is in a low power mode, it will not wake up to accept the incoming PCoIP session

For more information about WOL,refer to How does the PCoIP Zero Client/PCoIP Remote Workstation Card support remote power management?

 

 

Pertains to:
  • Remote Workstation Card 4.0.2
  • Remote Workstation Card 4.0.3
  • Remote Workstation Card 4.1.0
  • Remote Workstation Card 4.1.1
  • Remote Workstation Card 4.1.2
  • Remote Workstation Card 4.2.0
  • Remote Workstation Card 4.5.0
  • Remote Workstation Card 4.5.1
  • Remote Workstation Card 4.6.0
  • Remote Workstation Card 4.7.0
  • Remote Workstation Card 4.7.1
  • Remote Workstation Card 4.7.2
  • Remote Workstation Card 4.7.4
  • Remote Workstation Card 4.7.5
  • Remote Workstation Card 4.9.0
  • PCoIP Zero Client 4.0.2
  • PCoIP Zero Client 4.0.3
  • PCoIP Zero Client 4.1.0
  • PCoIP Zero Client 4.1.1
  • PCoIP Zero Client 4.1.2
  • PCoIP Zero Client 4.2.0
  • PCoIP Zero Client 4.5.0
  • PCoIP Zero Client 4.5.1
  • PCoIP Zero Client 4.6.0
  • PCoIP Zero Client 4.7.0
  • PCoIP Zero Client 4.7.1
  • PCoIP Zero Client 4.8.0
  • PCoIP Zero Client 4.8.1
  • PCoIP Zero Client 4.8.2
  • PCoIP Zero Client 5.0.0
  • PCoIP Zero Client 5.0.2
  • PCoIP Zero Client 5.1.0
  • PCoIP Zero Client 5.1.1
  • PCoIP Zero Client 5.2.0
  • PCoIP Zero Client 5.2.1
  • PCoIP Zero Client 5.2.2
  • PCoIP Zero Client 5.3.0
  • PCoIP Zero Client 5.4.0
  • PCoIP Zero Client 5.4.1
  • PCoIP Zero Client 5.5.0
  • PCoIP Zero Client 5.5.1
  • PCoIP Zero Client 6.0.0