The mouse and keyboard do not work when connecting to the PCoIP Remote Workstation Card from a PCoIP Software Client?

Rate this Article
Average: 1 (2 votes)

August 27, 2018

Last modified: 09/03/2023, 6:10 pm

Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card

Problem

When connecting to a PCoIP Remote Workstation Card from a HP Anyware PCoIP Software Client the mouse and keyboard do not work. Connecting and disconnecting does not help and the screen resolution and layout appears to be correct.

 

Cause

For the keyboard and mouse to work when connecting from a HP Anyware PCoIP Software Client to a PCoIP Remote Workstation Card the Host Software must be installed.

Note: The PCoIP Zero Client does not require the Host Software for keyboard and mouse functionality.

When connecting from a PCoIP Software Client the mouse and keyboard input are captured by the PCoIP Software Client, transmitted over PCoIP as keyboard and mouse input and then input into the operating system by the PCoIP Host Software. There is no USB bridging of Mouse and Keyboard devices when connected from the PCoIP Software Client to the PCoIP Remote Workstation Card. 

 

Resolution

Ensure the Host Driver Function is enabled before installing the PCoIP Host Software. This can be enabled through the PCoIP Management Console or via the AWI of the PCoIP Remote Workstation card. The workstation must be rebooted after the setting has been turned on in order for the PCoIP Remote Workstation Card to reboot and the setting to take effect.

Install the latest version of the PCoIP Host Software for Linux or PCoiP Host Software for Windows. 

Ensure you are using the latest supported versions of:

  • PCoIP Software Client
  • PCoIP Host Software
  • PCoIP Remote Workstation Card Firmware

 

Note: On Linux Workstations, the PCoIP Host Software must also be configured to start automatically when a user logs in. Otherwise, the mouse and keyboard on the client computer will stop working after the user logs in to the remote Linux workstation using the PCoIP Software Client.

 

For the full list of system requirements, or to configure the PCoIP Host Software to start automatically, refer to the PCoIP Host Software User Guide.