Wacom Cursor Offset with Autodesk Flame

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August 4, 2023

Last modified: 09/03/2023, 6:15 pm

Knowledge Base Article Troubleshooting

Description:

The Autodesk Flame by design introduces mouse offset when it is loaded. HP Anyware does not has an option to compensate for this offset in the Flame. As a result, users will see mouse offset in the Flame application.

 

Workaround:

Since there is no Tablet Margins support in HP Anyware, users must set the setting to 0%.

  • Start Flame Family product
  • Go to Preferences / Input Devices and set Tablet Margins to 0%
  • Quit the application
  • Start Flame Family products
  • In HP Anyware client, go to Connection / USB Devices... menu and Disconnect the Wacom tablet then Reconnect the tablet
  • Go back to Flame Family product and select your Project and User Profile
  • You should not see cursor offset while using the Wacom tablet.

As a rule of thumb, always connect the Wacom tablet after the application has been launched and is located at Project Management page).