What do the PCoIP Session 4 digit error codes mean when experience issues connecting to a remote host?

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November 7, 2020

Last modified: 01/24/2024, 10:38 am

Knowledge Base Article Troubleshooting Session HP Anyware

If you are having difficulties connecting a PCoIP client to a remote host and are receiving a 4 digit error code, the following table will provide suggested next steps. If you don't see the error code in the table below, open a caes with HP Anyware Global Support Services and provide both the Host and client logs.

Error Code	Error Message	Description	Suggested Next Steps
6404	Error 6404: The connection broker failed to allocate the resource. Please try again. If this failure persists, please report this failure to your system administrator.	There was a failure connecting the user to their remote host. This could be that the request timed out or that the remote host could not be started.	RDP in and ensure the PCoIP Agent software is running on the remote host.
6405	Error 6405: PCoIP Agent failed to launch the remote session. Please try again. If this failure persists, please report this failure to your system administrator.	The session could not be initiated.	The remote host may be in the process of rebooting, try again in a few minutes. RDP in and ensure the PCoIP Agent software is running on the remote host.
6603	Error 6603: Command failed. Please report this failure to your system administrator.		Ensure the PCoIP clients are responding to the DNS with correct information.
6604	Error 6604: Communication failed due to incompatible software versions. Your client or connection broker software needs to be upgraded. Please report this failure to your system administrator.	The client software or firmware and the PCoIP Connection Manager were incompatible with each other.	Ensure the user is using the most current available software or firmware, and that the PCoIP Connection Manager is the most current version available.
6607	Error 6607: Command failed due to a connection broker failure. Please try again. If this failure persists, please report this failure to your system administrator.	Multiple users not able to connect to AWS.	Amazon confirmed this error is an AWS Active Directory issue.
6608	Error 6608: Command failed due to a connection broker communication failure. Please try again. If this failure persists, please report this failure to your system administrator.		Error 6608 can be seen if there is any connection timeout between different components of setup. Most probably it is a connection timeout between connection manager and broker during authentication phase. Also ensure your Domain Controllers are available.
6609	Error 6609: Command failed due to a PCoIP Agent failure. Please try again. If this failure persists, please report this failure to your system administrator.	The PCoIP Agent software is running but was unable to establish a session prior within the timeout period. This error can be caused by the "interactive logon banner" being enabled in group policies.	Try again. If the problem persist, RDP into the host and ensure that the PCoIP Agent is running and stop any processes that are consuming excessive CPU cycles. Disable the "interactive logon banner" if enabled.
6611	Error 6611: Command failed due to a PCoIP Connection Manager failure. Please try again. If this failure persists, please report this failure to your system administrator.		Ensure that all directory controllers in your pool are online, reachable, and resolvable by the PCoIP Connection Manager. Error 6611, a failed connection message specific to the PCoIP Connection Manager?
6615	Error 6615: Communication failed due to incompatible capabilities between the client and the connection broker. Your client or connection broker software needs to be upgraded. Please report this to your system administrator.	Software incompatibility between the client software, and the PCoIP Connection Manager.	Ensure the user is using the most current available software or firmware, and that the PCoIP Connection Manager is the most current version available.
6904	You are not entitled to any resource on this domain. Please enter another domain or ask your system administrator to assign a resource to you.	There is no host server associated with the user in the DNS system	Contact your administrator to ensure that the user is associated with an host server through the configured DNS system or Active Directory.
6905	User authentication failed. Too many failed attempts to login.	The user failed to login due to their account being locked as a result of too many failed login attempts as per corporate policy set in Active Directory.	Administrator/User to follow corporate procedures to reset the account.
6907	Your password has expired and must be changed.	The user's password is expired and as a result they were unable to login.	Administrator/User to follow corporate procedures to change the user's password.
6908	Error 6908: Failed to authenticate. The connection broker detected an unexpected authentication method. Please report this failure to your system administrator.	There was a failure in communication between the PCoIP Connection Manager.	Ensure the PCoIP Connection Manager is the most current version available.