What does RESET CAUSED BY messages mean?

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August 27, 2018

Last modified: 09/19/2023, 12:37 pm

Knowledge Base Article Troubleshooting Management Zero Clients

When a PCoIP Zero Client is reset except by 

Below is a list of reset messages that will show up in the log file of PCoIP devices.

 

MGMT_SYS :*** RESET CAUSED BY: UI ***

 

This message is displayed when the PCoIP device is reset from the Administrator Web Interface. For example you just uploaded new firmware and selected Reset to restart the device. You may have also reset button on the PCoIP Processor page.

 

MGMT_SYS :*** RESET CAUSED BY: CMS ***

 

This message is displayed when a profile from the PCoIP Management Console gets applied and has a value that causes the device to restart.

 

MGMT_SYS :*** RESET CAUSED BY: SOFTWARE ***

 

This message is displayed when the PCoIP device crashed and recovered. This needs to be investigated by HP Anyware Global Support services. Ensure you are running the latest firmware before opening a ticket. If the PCoIP Zero Client is not running the latest firmware, update the PCoIP Zero Client first. If the issue occurs again, open a ticket.

MGMT_SYS :*** CRITICAL ERROR CONTEXT DUMP ***
0d,00:00:00> LVL:1 RC: 0 MGMT_SYS :Reset cause: SOFTWARE
0d,00:00:00> LVL:2 RC: 0 MGMT_SYS :Previous Bootloader Build ID: rc_tera_r4_0@13010, Version: 1.0.0
0d,00:00:00> LVL:2 RC: 0 MGMT_SYS :Previous Firmware Build ID: rc_tera_r4_0_3@13404, Version: 4.0.3
0d,00:00:00> LVL:1 RC: 0 MGMT_SYS :GPR[01..06]: 0x81A40000 0x1000FF03 0x000000DB 0x0000000C 0x00000000 0x00000000
0d,00:00:00> LVL:1 RC: 0 MGMT_SYS :GPR[07..12]: 0x00000004 0x00000000 0xFFFFFE0C 0x81678BC8 0x81E4D1D8 0x1000FF03
0d,00:00:00> LVL:1 RC: 0 MGMT_SYS :GPR[13..18]: 0x00000000 0x00000002 0x00000001 0x0000000C 0x81974A08 0x00000000
0d,00:00:00> LVL:1 RC: 0 MGMT_SYS :GPR[19..24]: 0x00000001 0x00000001 0x0000002E 0x00000032 0x00000032 0x1000FF03
0d,00:00:00> LVL:1 RC: 0 MGMT_SYS :GPR[25..30]: 0x00000002 0x818D471C 0x814F54F0 0x818DAEA8 0x81E4D1C0 0x81E4D1C8
0d,00:00:00> LVL:1 RC: 0 MGMT_SYS :GPR[31] : 0x81111A5C
0d,00:00:00> LVL:1 RC: 0 MGMT_SYS :COP0 CAUSE: 0x10800000, STATUS: 0x1000FF02, EPC: 0x8113753C, BADVADDR: 0x0000549C
0d,00:00:00> LVL:1 RC: 0 MGMT_SYS :Call stack:
0d,00:00:00> LVL:1 RC: 0 MGMT_SYS : func(00..03): 0x8111179C 0x81111A5C 0x81111AFC 0x81110864
0d,00:00:00> LVL:1 RC: 0 MGMT_SYS : func(04..07): 0x8138EABC 0x811490B4 0x814F5500 0x8113AEF8
0d,00:00:00> LVL:1 RC: 0 MGMT_SYS : func(08..11): 0x813B3B10 0x813B3FA4 0x813B423C 0x813C676C
0d,00:00:00> LVL:1 RC: 0 MGMT_SYS : func(12..15): 0x8126BCDC 0x8126C280 0x8126CC18 0x81675018
0d,00:00:00> LVL:1 RC: 0 MGMT_SYS :Thread system state: 0x00000001
0d,00:00:00> LVL:1 RC: 0 MGMT_SYS :Current thread executing ptr: 0x809214A8 (mgmt_pcoip_data_rx_thread)
0d,00:00:00> LVL:1 RC: 0 MGMT_SYS : Next thread to execute ptr: 0x809214A8 (mgmt_pcoip_data_rx_thread)
0d,00:00:00> LVL:1 RC: 0 USB :Making call to register EHCI HCD

 

MGMT_SYS :Reset cause: ROM EXC GENERAL

This message is displayed after the PCoIP device crashed and recovered. This needs to be investigated by HP Anyware Global Support services. Ensure you are running the latest firmware before opening a ticket. If the PCoIP Zero Client is not running the latest firmware, update the PCoIP Zero Client first. If the issue occurs again, open a ticket.

 

MGMT_SYS :*** Power management post reset state: standalone ***

Look for a *** RESET CAUSED BY: XXXX *** in the logs. If this message does not occur in the logs and there is only a MGMT_SYS :*** Power management post reset state: standalone *** entry. This means that the reset was initiated by a software method and was done unexpectedly. Reasons for this include:

  • The power is removed from the PCoIP Zero Client
  • The power button is held down for more than 4 seconds to power off the PCoIP Zero Client
Pertains to:
  • PCoIP Zero Client 4.0.2
  • PCoIP Zero Client 4.0.3
  • PCoIP Zero Client 4.1.0
  • PCoIP Zero Client 4.1.1
  • PCoIP Zero Client 4.1.2
  • PCoIP Zero Client 4.2.0
  • PCoIP Zero Client 4.5.0
  • PCoIP Zero Client 4.5.1
  • PCoIP Zero Client 4.6.0
  • PCoIP Zero Client 4.7.0
  • PCoIP Zero Client 4.7.1
  • PCoIP Zero Client 4.8.0
  • PCoIP Zero Client 4.8.1
  • PCoIP Zero Client 4.8.2
  • PCoIP Zero Client 5.0.0
  • PCoIP Zero Client 5.0.2
  • PCoIP Zero Client 5.1.0
  • PCoIP Zero Client 5.1.1
  • PCoIP Zero Client 5.2.0
  • PCoIP Zero Client 5.2.1
  • PCoIP Zero Client 5.2.2
  • PCoIP Zero Client 5.3.0
  • PCoIP Zero Client 5.4.0
  • PCoIP Zero Client 5.4.1
  • PCoIP Zero Client 5.5.0
  • PCoIP Zero Client 5.5.1
  • PCoIP Zero Client 6.0.0