Why can a session not be establish after a user disconnects while the Windows "waiting for programs to close" dialog is showing?

Problem

When disconnecting a PCoIP session while Windows is shutting down or a user account is logging off with the "waiting for programs to close" dialog is showing; the ability to reconnect the PCoIP session is lost. 

Cause

When Windows is shutting down, it will not allow starting new processes.

Resolution

To retain the ability to remotely connect to a Windows desktop, logoff or reboot while in a PCoIP session, do not disconnect the session but allow the system logoff to disconnect the session automatically. It is suggested you close all application to prevent them from allowing a successful  logoff.

Pertains to:

• PCoIP Graphics Agent 2.10.0
• PCoIP Graphics Agent 2.11.0
• PCoIP Graphics Agent 2.1.0
• PCoIP Graphics Agent 2.2.0
• PCoIP Graphics Agent 2.3.0
• PCoIP Graphics Agent 2.4.0
• PCoIP Graphics Agent 2.5.0
• PCoIP Graphics Agent 2.6.0
• PCoIP Graphics Agent 2.6.1
• PCoIP Graphics Agent 2.6.2
• PCoIP Graphics Agent 2.7.0
• PCoIP Graphics Agent 2.8.0
• PCoIP Graphics Agent 2.9.0
• PCoIP Standard Agent 2.10.0
• PCoIP Standard Agent 2.11.0
• PCoIP Standard Agent 2.1.0
• PCoIP Standard Agent 2.2.0
• PCoIP Standard Agent 2.3.0
• PCoIP Standard Agent 2.4.0
• PCoIP Standard Agent 2.5.0
• PCoIP Standard Agent 2.6.0
• PCoIP Standard Agent 2.6.1
• PCoIP Standard Agent 2.6.2
• PCoIP Standard Agent 2.7.0
• PCoIP Standard Agent 2.8.0
• PCoIP Standard Agent 2.9.0