Why has local printing and clipboard redirection suddenly stopped functioning during a session to the PCoIP Agent?

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August 27, 2018

Last modified: 07/31/2023, 10:16 am

Knowledge Base Article Troubleshooting Performance Session HP Anyware

Problem

Whist in session to a PCoIP Agent from a PCoIP software client, clipboard redirection and local printing suddenly stop functioning.

 

Cause

If the PCoIP Agent service is stopped, any existing PCoIP sessions will have their virtual channel plugins terminated.

Note: Restarting the PCoIP Agent does not stop the PCoIP Server process which is responsible for the main PCoIP session. The PCoIP session will stay up when the PCoIP Agent service is stopped.

Terminating the virtual channel plugins will break synchronization between the PCoIP Client and PCoIP Agent.  Stopping the PCoIP Agent Service is not recommended. 

Note: This will not affect local printing and clipboard operations.

 

Workaround/Fix:

Disconnect and reconnect the session to recover full functionality.

 

Pertains to:
  • HP Anyware 2.10.0
  • HP Anyware 2.11.0
  • HP Anyware 2.6.0
  • HP Anyware 2.6.1
  • HP Anyware 2.6.2
  • HP Anyware 2.7.0
  • HP Anyware 2.8.0
  • HP Anyware 2.9.0
  • PCoIP Graphics Agent 2.10.0
  • PCoIP Graphics Agent 2.11.0
  • PCoIP Graphics Agent 2.1.0
  • PCoIP Graphics Agent 2.2.0
  • PCoIP Graphics Agent 2.3.0
  • PCoIP Graphics Agent 2.4.0
  • PCoIP Graphics Agent 2.5.0
  • PCoIP Graphics Agent 2.6.0
  • PCoIP Graphics Agent 2.6.1
  • PCoIP Graphics Agent 2.6.2
  • PCoIP Graphics Agent 2.7.0
  • PCoIP Graphics Agent 2.8.0
  • PCoIP Graphics Agent 2.9.0
  • PCoIP Standard Agent 2.10.0
  • PCoIP Standard Agent 2.11.0
  • PCoIP Standard Agent 2.1.0
  • PCoIP Standard Agent 2.2.0
  • PCoIP Standard Agent 2.3.0
  • PCoIP Standard Agent 2.4.0
  • PCoIP Standard Agent 2.5.0
  • PCoIP Standard Agent 2.6.0
  • PCoIP Standard Agent 2.6.1
  • PCoIP Standard Agent 2.6.2
  • PCoIP Standard Agent 2.7.0
  • PCoIP Standard Agent 2.8.0
  • PCoIP Standard Agent 2.9.0
  • PCoIP Software Client 1.0.0
  • PCoIP Software Client 1.10.0
  • PCoIP Software Client 1.11.0
  • PCoIP Software Client 1.5.0
  • PCoIP Software Client 1.7.0
  • PCoIP Software Client 1.8.0
  • PCoIP Software Client 1.9.0
  • PCoIP Software Client 1.9.1
  • PCoIP Software Client 3.2.0
  • PCoIP Software Client 3.3.0
  • PCoIP Software Client 3.4.0
  • PCoIP Software Client 1.0.0
  • PCoIP Software Client 1.10.0
  • PCoIP Software Client 1.11.0
  • PCoIP Software Client 1.5.0
  • PCoIP Software Client 1.7.0
  • PCoIP Software Client 1.8.0
  • PCoIP Software Client 1.9.0
  • PCoIP Software Client 1.9.1
  • PCoIP Software Client 3.2.0
  • PCoIP Software Client 3.3.0
  • PCoIP Software Client 3.4.0