Why Imported Profile(s) from PCoIP Management Console 1.x/2.x to PCoIP Management Console 3.x cannot be applied? Status shows skipped.

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August 27, 2018

Last modified: 09/19/2023, 1:52 pm

Knowledge Base Article Troubleshooting Management Management Console

Scenario

Imported a profile from PCoIP Management Console 1.x /2.x  to PCoIP Management Console 3.x where firmware 6.0.0 is the only uploaded version in Settings -> Software.

Pushing the profile to PCoIP Zero Clients results in a 'skipped' status.

 

Cause

Firmware 6.0.0 was automatically added to the imported profile(s). Pushing the profile to PCoIP Zero Clients will upload the firmware (if firmware upload was needed) but the profile upload will be 'skipped'.

 

Workaround/Fix

  1. Add firmware 5.5.1 (any 5.x firmware will do) to Settings -> Software...
  2. Go to your profile(s) and change the firmware version from 6.0.0 to 5.5.1, then change it back to 6.0.0.
  3. The Changing Profile Firmware window will pop up. Click OK.
  4. Push the profile again.

 

Pertains to:
  • PCoIP Management Console 3.0.0
  • PCoIP Management Console 3.0.1