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How to troubleshoot Webcams Causes: Webcam will not work if the webcam that you are using does not support USB 1.1. the webcam is connected to a USB 2.0 port internal/external USB hub and will present you error "USB device not supported behind a …

Knowledge Base Article FAQ Peripheral Devices HP Anyware

Last modified: September 21, 2023

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What are HP Anyware Products

After completing this unit, you’ll be able to: Understand the purpose and meaning of HP Anyware products 10 mins PCoIP (PC over IP) is a remote display protocol that delivers remote desktops and data to the end users securely. Following are the HP …

FAQ - What features are available on my self-service HP Anyware support account

The HP Anyware self-service portal provides access to content on HP Anyware products and services. FAQ - General Create Account : How do I create an account on the self-service portal? Update Account : How do I update my profile on the self-service …

Knowledge Base Article FAQ Accounts HP Anyware

Last modified: September 4, 2023

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How can I tell what type of PCoIP Session licensing I'm using?

With HP Anyware, you have the option of deploying using either the easy to use Cloud licensing or if you need the flexiblity, you can deploy using a Local license server. Why cloud licensing? Host desktop must maintain an internet connection directly …

Knowledge Base Article Tutorial Licensing HP Anyware

Last modified: September 3, 2023

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Can I connect a local monitor to computer that has PCoIP Remote Workstation Card or HP Anyware Installed?

Although you may have enough display heads on your GPU to connect local monitors, it is not a supported configuration when using a PCoIP Remote Workstation Card or HP Anyware. Connecting an additional local monitor may cause the following issues: Blank …

How do I choose between remote workstation solutions?

To decide on the most suitable remote workstation solution for your needs, you will need to understand the available options. Remote workstation solutions: Dedicated remote workstation using PCoIP Remote Workstation Cards and PCoIP Zero Clients. See a …

Why has local printing and clipboard redirection suddenly stopped functioning during a session to the PCoIP Agent?

Problem Whist in session to a PCoIP Agent from a PCoIP software client, clipboard redirection and local printing suddenly stop functioning. Cause If the PCoIP Agent service is stopped, any existing PCoIP sessions will have their virtual channel plugins …

Anyware Device Health check - Diagnostics and troubleshooting guide

Summary To receive a detailed Anyware Manager/Connector/PCoIP Connection Manager(CMSG) diagnostic report, create a Anyware Manager/Connector/PCoIP Connection Manager(CMSG) support/log file bundle and then submit this bundle to the PCoIP health check …

PCoIP standard agent fails to connect with the recent RHEL Linux update to Xorg 1.20.1

A recent Linux RHEL updates has broken compatibility with the PCoIP Linux Standard Agent. Affected PCoIP Agents: PCoIP Linux Standard Agent 2.13.0 (RT16) PCoIP Linux Standard Agent 2.14.0 (RT17) Affected Linux Systems: Linux OS confirmed: RHEL 7.5, RHEL …

Knowledge Base Article Advisory HP Anyware

Last modified: September 14, 2023

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How to create a Certificate Template for the PCoIP Agent for Windows using a Microsoft Certification Authority

When issuing certificates to the PCoIP Agent in a Windows environment, the Windows integration with the Microsoft Certification Authority allows for easy deployment of certificates. One of the first configurations that needs to be done is creating a …

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