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This article provides common questions and answers related to PCoIP Session Establishment (Connection) . It includes concepts, guidelines and troubleshooting checklists. FAQ – Overview Steps/stages required to establish a successful PCoIP Session FAQ …

Troubleshooting PCoIP packet loss on the LAN and WAN networks?

Problem Packet loss impacts real-time protocols, like PCoIP, as the time to resend lost packets will negatively impact desktop performance - including: Imaging Reduced display frame rate (choppy motion) Slicing of the display image (a slice of the …

Understanding HP Anyware Copy/Paste Feature

What is the Clipboard Plugin? The clipboard plugin performs clipboard redirection in the background that allows a user to copy and paste text and images from a client to a host and vice versa over a PCoIP session. This allows the user to efficiently work …

Knowledge Base Article Tutorial HP Anyware

Last modified: September 25, 2023

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Why has my PCoIP Client display temporarily shown a black screen?

Scenario While in a PCoIP session, the display(s) temporarily go black for a few seconds (typically 1-5 seconds) and then resumes normal operation. Occasionally the screen may be briefly frozen instead of turning black. Cause This entry signifies that …

Do we need to install HP Anyware Virtual Audio driver in Amazon Workspaces?

The HP Anyware Virtual Audio Driver is automatically installed as part of the HP Anyware PCoIP Agent. If you are experiencing audio issues with your Amazon Workspace check the following: The HP Anyware Virtual Audio Driver is available as a audio playback …

Knowledge Base Article Advisory HP Anyware

Last modified: September 21, 2023

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Error 6609: Command failed due to a PCoIP Agent failure. Please try again. If this failure persists, please report this failure to your system administrator.

Problem When trying to connect to a PCoIP Agent that is brokered, the client returns the error "Error 6609: Command failed due to a PCoIP Agent failure. Please try again. If this failure persists, please report this failure to your system administrator." …

Knowledge Base Article Troubleshooting HP Anyware

Last modified: September 14, 2023

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Why is there no audio output from my VM when using PCoIP?

Scenario There is no audio output from my VM when using PCoIP despite the fact that an audio device is selected. Causes The wrong playback device has been selected. This can sometimes occur inadvertently when changes are made to the host. The wrong …

PCoIP TROUBLESHOOTING STEPS: VMware View Virtual desktop performance

This article provides a brief list of general troubleshooting steps for performance issues on virtual desktops. Scenarios covered include: Video slicing or tearing. Screen (or parts of the screen) becomes fuzzy screen and then clears up. Slow screen …

FAQ - Display and Topology

This article provides guidance on how setting up optimize and troubleshoot your PCoIP display issues. FAQ – Questions General What display resolutions can be supported? What display topologies are available? Which monitors will be used for the remote …

Network session checklist for PCoIP protocol LAN and WAN deployments

The PCoIP® Session Planning Guide is an essential document for any PCoIP protocol deployment. It covers key network design considerations as well as documents a number of network configuration issues that impact desktop performance. Ensure consistent …

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