PCoIP Performance monitor counters are not available with the PCoIP Standard Agent and Graphics Agent.
If the PCoIP performance counters are not available in Windows Performance monitor when a user is in session please check the Performance Counter DLL Host service is running. The service may need to be set to automatic from manual startup. Once the …
Knowledge Base Article Tutorial Performance HP Anyware
Last modified: November 8, 2022
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Unable to connect: Flame application not launching using PCoIP
In some cases, Flame may show various issues when accessing the application through a PCoIP session. Possible Issues: Flame 2023 fails to launch. After the Flame 2023 launch attempt, mouse & keyboard input stops responding over PCoIP session. PCoIP …
Knowledge Base Article Troubleshooting Session HP Anyware
Last modified: June 28, 2023
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Why my HP Anyware active directory service account user is failing to login to HP Anyware management interface?
Cause: Currently HP Anyware Manager does not allow domain administrators to be part of any group other than Domain Admins.  Solution: It is a known issue in HP Anyware Manger and bug has already been created for this issue. We are working to let customers …
Knowledge Base Article Troubleshooting Management HP Anyware
Last modified: September 19, 2023
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Core API - PCoIP Client SDK for macOS
Core API Change Log This section outlines API call updates and changes for the Core API from the different versions of the PCoIP Client SDK for macOS. 20.10 PcoipClientInitData PcoipClientInitData structure has been changed for licensing related data. The …
Knowledge Base Article Tutorial API/SDK HP Anyware
Last modified: September 3, 2023
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Performance Optimization with Different Workloads
After completing this unit, you’ll be able to: Understand the different workloads that you can transfer Understand the requirements for using PCoIP Ultra 20 mins You can optimize PCoIP performance based on different workloads. Different workloads have …
Knowledge Base Article Tutorial Performance HP Anyware
Last modified: August 4, 2023
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Client Session Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed client diagnostic report, create a client support/log file bundle and then submit this bundle to the PCoIP health check tool. Once the files are submitted, it will take 5-10 minutes to produce a detailed report. The report …
Knowledge Base Article Troubleshooting FAQ Diagnostics Session HP Anyware
Last modified: November 11, 2024
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Cloud Licensing is not working after activating with a Proxy Server or changing the Proxy Server
Problem HP Anyware for Windows has been activated via the powershell script or control panel specifying a proxy server. Immediately after activating the license connecting from the client fails. After the proxy server settings have been changed, the PCoIP …
Knowledge Base Article Troubleshooting Licensing HP Anyware
Last modified: December 1, 2024
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Should I configure "Maximum Initial Image Quality" to 100 if I want lossless still image?
No. Regardless of PCoIP image-quality settings, still images are always lossless. The time it takes to display them depends on your image-quality settings and available network bandwidth. For most situations, it is recommended to use 40 for Minimum Image …
Knowledge Base Article Advisory Performance Display Remote Workstation Card HP Anyware Zero Clients
Last modified: December 9, 2022
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Core API - PCoIP Client SDK for Linux
Core API Change Log This section outlines API call updates and changes for the Core API from the different versions of the PCoIP Client SDK for Linux.   20.10 PcoipClientInitData PcoipClientInitData structure has been changed for licensing related data. …
Knowledge Base Article Tutorial API/SDK HP Anyware
Last modified: September 3, 2023
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