Teradici Documentation and Downloads | Documents and Downloads for Teradici products

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How do I add more license administrators to manage my license subscription?

Login to your account to submit a customer service inquiry. Please include the new license administrator’s first & last name, email address, and your license activation code. … How do I add more license administrators to manage my license …

PCoIP HP Anyware Webcam Support

USB Webcams are supported with HP Anyware when connecting to a PCoIP Agent for Windows. Webcams can be used with Microsoft Teams, Zoom, and other conferencing applications running on the remote desktop. The models outlined in the table below are …

FAQ - Licensing

This FAQ provides questions and answers on how to order, manage and troubleshoot licenses for PCoIP products FAQ - Purchasing Order : How can I purchase or obtain a license? Change Order : How can I change an existing order (split, merge, extend, renew, …

What are the USB Transfer Types?

The Universal Serial Bus Specification defined four types of data transfer. Data transfer occurs between the memory buffer on the host computer, and an endpoint on the universal serial bus (USB) device. Data is organized into packets before it is …

Error: Broker failed to allocate the resource

Problem When trying to connect to a PCoIP Agent that is brokered, the client returns the error "Broker failed to allocate the resource". Cause Broker failed to allocate the resource is a timeout error when broker fails to connect. The Broker is not able …

What are the latency requirements for PCoIP?

PCoIP protocol itself is not sensitive to network latency, however network latency can impact the user experience. The network latency supported by products implementing PCoIP technology depends on the PCoIP host technology being used: PCoIP Remote …

Is it possible to direct connect to a virtual desktop without going through a broker?

When using HP Anyware, you can connect directly to the Virtual Machine without using a broker. Simply type in the IP address or Fully Qualified Domain Name of the machine into the client. When using VMware Horizon View, any View Client (PCoIP zero client …

Knowledge Base Article Tutorial HP Anyware

Last modified: September 14, 2023

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Host Display Health Check - Diagnostics and troubleshooting guide

Summary To receive a detailed host diagnostic report, create a host agent support/log file bundle and then submit this bundle to the PCoIP health check tool. Once the files are submitted, it will take 5-10 minutes to produce a detailed report. The …

HP Anyware Connector Broker Error Codes

Summary This KB article details some know specific sources of failures, how to determine if it's that specific failure and if there's any known resolutions relating to the Cloud Access Connector Broker. HP Anyware Manager logs can be found under:  …

Knowledge Base Article Troubleshooting HP Anyware

Last modified: September 15, 2023

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Troubleshooting Video Playback Issues ?

There are many factors impacting the playback of video in a PCoIP environment. Factors that influence video playback are: PCoIP Thin Client or Software Client local hardware capabilities. PCoIP can require a lot of processing power not available on …

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