How do I change the FQDN (Fully Qualified Domain Name) of a PCoIP Zero Client?
First, change the PCoIP name to a new name. Currently, the "PCoIP Device Name" can only be changed on an individual basis in two locations: The  "OSD--> Configuration--> Label"  tab The  "AWI--> Configuration--> Label"  tab The default format is  …
Knowledge Base Article Advisory Management Management Console Zero Clients
Last modified: September 3, 2023
406
Why do I see black bars on the side or bottom of my display when connecting to a zero client?
Scenario : When connecting a display (TV or monitor) to a PCoIP zero client you get solid black bars at the top and bottom or left and right sides of the display. It appears as if the image is being cut off. Resolution : This issue is caused by ' …
Knowledge Base Article Troubleshooting Display HP Anyware Remote Workstation Card Zero Clients
Last modified: July 15, 2023
403
Why does the Management Console not recognize the DNS-SRV records and not connect with my PCoIP Zero Clients?
Scenario On a non-Microsoft DNS server, the DNS records have been created and the SRV record set for auto-discovery. However, the PCoIP Management Console is not recognizing these records and the PCoIP Zero Client devices are not registering in the …
Knowledge Base Article Troubleshooting Management Management Console Zero Clients
Last modified: September 19, 2023
403
Do PCoIP Zero Clients and PCoIP Remote Workstation Cards support dynamic DNS?
Dynamic DNS allows for method of keeping a domain name record linked to a changing IP address. PCoIP Zero Clients and PCoIP Remote Workstation Cards do not currently support Dynamic DNS registration. They rely on the DHCP server to register the name when …
Knowledge Base Article Advisory Setup Remote Workstation Card Zero Clients
Last modified: September 7, 2023
400
In VMware Horizon View, what does it mean when a particular USB issue happens on both the VMware View client and the PCoIP Zero Client?
Answer: If a USB peripheral has the same issue on both PCoIP Zero Clients and VMware View clients (repurposed PC, notebook or thin client running the View Client), it's likely that the issue is in the VMware virtual USB hub driver, or is an issue with …
Knowledge Base Article Troubleshooting Peripheral Devices Third Party Enhancements Zero Clients
Last modified: September 3, 2023
396
Why am I seeing high bandwidth from the PCoIP Zero Client for audio even though I am not recording anything?
Problem As soon as an audio application starts and samples data from the audio input, PCoIP traffic from the client to host increases significantly and is steady.   Cause Once an application requests audio from the line in or microphone inputs, the PCoIP …
Knowledge Base Article Troubleshooting Performance Zero Clients
Last modified: April 27, 2023
390
Do all log entries marked (CAUTION!) indicate a possible critical issue?
No, log entries marked with (CAUTION!) are not necessarily a critical issue. The case below states such a case but it is still essential to note these log entries could be indicative of a potential issue.   Scenario 1 You see caution errors similar to the …
Knowledge Base Article Advisory Remote Workstation Card Zero Clients
Last modified: September 12, 2023
388
Does the Phillips Digital Pocket Memo work with a PCoIP Zero Client and VMware Horizon View?
Scenario A Philips Digital Pocket Memo (DPM) device does not operate after connecting to a PCoIP Zero Client using the USB EHCI controller (USB 2.0). Occasionally the PCoIP Zero Client unexpectedly restarts.   Cause The Philips Digital Pocket Memo device …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: October 31, 2022
386
The incorrect workstation powers on when trying to connect to a PCoIP Remote Workstation Card from a PCoIP Zero Client
Problem You might encounter the following problem if you use a PCoIP Zero Client to switch between workstations, i.e. computers with a PCoIP Remote Workstation Card (host card) installed: the first workstation wakes up and connects normally, but the …
Knowledge Base Article Troubleshooting Remote Workstation Card Zero Clients
Last modified: September 19, 2023
376