What do the 4 different types of flash descriptions found in the PCoIP Zero Client logs mean?
These descriptors are found at the start of the event logs on the left hand side of the logs. NOT FOUND : There is no value set in flash for the parameter in question.  As a result, firmware reverts to the default value stored in the firmware image …
Knowledge Base Article Advisory Zero Clients
Last modified: September 12, 2023
259
What congestion avoidance should be used in network switches and routers?
Weighted Random Early Discard (WRED) should be configured as the congestion avoidance, or congestion management method. WRED gradually drops packets while considering IP precedence, as network devices become congested. This allows PCoIP protocol …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
251
What happens when a PCoIP Packet is lost in transit?
When a PCoIP packet is lost or considered lost, the PCoIP protocol makes an intelligent decision on if the packet should be re-transmitted. PCoIP packets containing audio and sometimes imaging may never be re-transmitted as the next sample of audio or new …
Knowledge Base Article Advisory Performance Remote Workstation Card Zero Clients HP Anyware
Last modified: September 3, 2023
249
Is there any bandwidth consumed when a PCoIP device is idle?
The idle bandwidth depends on the PCoIP host type. Below are the idle bandwidths for different host types: HP Anyware 2.12 and newer, the idle bandwidth consumed is 1-2 kbps. VMware View 4.5 (using PCoIP Software 3.5) and earlier, the idle bandwidth …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: August 7, 2023
241
Why is there sudden poor video performance after a VMware view or VMWare tools update?
Updates of VMware Tools include a SVGA driver which may not be compatible with the version of VMware View. Hardware version 7 and above support a new svga driver. Ensure you have the ESXI matching version of VMware tools installed and perform the update …
Knowledge Base Article Troubleshooting Performance Third Party Enhancements Zero Clients
Last modified: September 3, 2023
240
Why is the image quality reduced for a couple seconds right after a session is connected?
This is expected behaviour during the first couple seconds when a PCoIP session is established and is caused by the PCoIP device's bandwidth management algorithm. The algorithm continuously optimizes the amount of network traffic a PCoIP device generates …
Knowledge Base Article Troubleshooting Session Performance Remote Workstation Card Zero Clients HP Anyware
Last modified: August 7, 2023
237
What does the "i2c should be 0x03 on cable detect" PCoIP Zero Client event log error indicate?
Answer: Faulty cables interfere with the mechanisms in which PCoIP detects displays and can present a variety of errors. The i2c should be 0x03 on cable detect  PCoIP Zero Client log errors are usually indicative of faulty cables and occasionally of …
Knowledge Base Article Troubleshooting Zero Clients
Last modified: September 20, 2023
208