Skipped compressing pkt due to PCM bit length in the PCoIP Remote Workstation Card Logs
Scenario User notices poor audio quality when connected to a PCoIP Remote Workstation Card (host card), and the following entries are in the PCoIP Remote Workstation Card's logs: 12/04/2013, 00:01:41> LVL:3 RC: 0 AUDIO_CMPRS :Skipped compressing pkt due …
Knowledge Base Article Troubleshooting Performance Remote Workstation Card Zero Clients
Last modified: August 3, 2023
376
Collecting PCoIP Management Console log files for Teradici Global Support Services
Problem When issues occur with the PCoIP Management Console  Teradici Global Support Services request a copy of the log files for better insight in the issue at hand to expedite a resolution.   Resolution To retrieve the log files from a PCoIP Management …
Knowledge Base Article Tutorial Management Console
Last modified: September 19, 2023
362
Can I enable NTP time on a PCoIP Zero Client or PCoIP Remote Workstation Card using DHCP options?
Answer: Yes. NTP time servers can be added to DHCP options 042 based on IP scope or as a default for all IP scopes. It is important to note that this feature may impact setting the time server by the PCoIP Management Console Profile or the Administrator …
Knowledge Base Article Advisory Remote Workstation Card Zero Clients
Last modified: September 12, 2023
362
Cloud Licensing is not working after activating with a Proxy Server or changing the Proxy Server
Problem HP Anyware for Windows has been activated via the powershell script or control panel specifying a proxy server. Immediately after activating the license connecting from the client fails. After the proxy server settings have been changed, the PCoIP …
Knowledge Base Article Troubleshooting Licensing HP Anyware
Last modified: September 3, 2023
364
Reverting to Legacy Certificates after changing the PCoIP Management Console 2.x and 3.x certificate causes the web interface to fail to load
Problem The certificate of the PCoIP Management Console has been updated but the web interface now fails to load.   Cause After uploading the new certificate to the PCoIP Management Console, if your any reason that certificate is not supported, the web …
Knowledge Base Article Troubleshooting Security Management Console
Last modified: November 9, 2022
362