What is an acceptable level of packet loss?
Just like VoIP and video conferencing, PCoIP is a real time protocol. Once a packet is lost in transit, there typically isn't time to re transmit before the PCoIP session is impacted. Therefore, the most acceptable level of loss is 0%. Packet loss maybe …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: November 15, 2024
3000
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Why does my pre-session smart card authentication fail with my PCoIP Zero Client but not my VMware Horizon client?
Problem You cannot establish a PCoIP session using your smart card in pre-session with a PCoIP Zero Client, but you are successful when using a VMware Horizon client. Note: Make sure that your smartcard and smartcard reader meet the requirements listed …
Knowledge Base Article Advisory Security Third Party Enhancements Zero Clients
Last modified: September 3, 2023
2975
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Understanding the support bundle for HP Anyware for Windows PCoIP agents
Overview Both the Linux and Windows PCoIP agents include a service utility that generates support bundles, which gathers logs and other system information and packages them in single, compressed file. This page explains the contents of the support bundle …
Knowledge Base Article Advisory Setup HP Anyware
Last modified: February 17, 2025
2928
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Do PCoIP Zero Clients support multi-factor authentication?
PCoIP Zero Clients support multi-factor authentication when connecting to HP Anyware, PCoIP Remote Workstation Cards, VMware or Amazon WorkSpaces. These can be used in pre-session authentication and in-session/post-session authentication scenarios. Since …
Knowledge Base Article Advisory Authentication Security HP Anyware Zero Clients
Last modified: April 1, 2025
2913
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
What is "perceptually lossless"?
  Whenever an image that is sent to a remote client is not pixel exact, it is considered lossy rather than lossless. The human eye is not always able to perceive these lossy differences. For example, the human eye is much less sensitive to errors in the …
Knowledge Base Article Advisory Display Remote Workstation Card HP Anyware Zero Clients
Last modified: September 4, 2023
2836
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Tera 1 PCoIP Zero Client or PCoIP Remote Workstation card firmware prerequisites when upgrading to new firmware releases.
Answer: Note: HP Anyware Tera 1 PCoIP Zero Client devices and firmware are End of Life. Whist Tera 1 based PCoIP Zero Clients can be upgraded to Firmware 4.7.1 they lack many of the modern security standards for network communication. It is recommended …
Knowledge Base Article Advisory Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
2762
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Workaround for database failures when restoring or migrating from PCoIP Management Console 2.4 or older to versions 2.5.1 or newer.
Customers on Management Console (MC) 2.4 or older, restoring databases, or migrating to 2.5.1 or newer are required to run this mandatory database clean-up script prior to the restore or migration. These steps reduce the size of the database which is …
Knowledge Base Article Advisory Management Setup Management Console
Last modified: September 3, 2023
2726
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Is a 2560x1600 display resolution supported by PCoIP hardware devices?
PCoIP Zero Clients and PCoIP Remote Workstation Cards (host cards) support 2560x1600 based on the following: Firmware 4.0.3 and newer TERA2140 Supports a maximum resolution for two monitors of 2560x1600 @60Hz Supports a maximum resolution for four …
Knowledge Base Article Advisory Display Remote Workstation Card Zero Clients
Last modified: September 3, 2023
2651
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
What are the factory default network settings for PCoIP Zero Clients and PCoIP Remote Workstation Cards?
Answer: An OEM may change the factory default network settings. Please refer to your OEM's manual for detailed information. Most devices generally have the following factory default network settings: DHCP enabled Fallback IP address (PCoIP Remote …
Knowledge Base Article Advisory Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
2454
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
What is monitor emulation on the PCoIP Remote Workstation Card and how does it work?
Answer: Monitor emulation is a feature on the PCoIP Remote Workstation Card (also known as a host card) that ensures graphics cards see a valid EDID on a Display Port or DVI port on boot. This helps prevent the graphics card from driving DVI signals or DP …
Knowledge Base Article Advisory Display Setup Remote Workstation Card
Last modified: September 3, 2023
2443
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5