Cannot connect to the web interface (AWI) of a zero client or remote workstation card after changing the Label name.
Scenario You modify the label name of your zero client or remote workstation card and after reboot you cannot connect to the web interface using the FQDN. For example the default label name may be similar to pcoip-portal-0030040c8f2d You modify it to …
Knowledge Base Article Troubleshooting Remote Workstation Card Zero Clients
Last modified: September 19, 2023
568
Core API - PCoIP Client SDK for Windows
Core API Change Log This section outlines API call updates and changes for the Core API from the different versions of the PCoIP Client SDK for Windows.   20.10 PcoipClientInitData PcoipClientInitData structure has been changed for licensing related data. …
Knowledge Base Article Tutorial API/SDK HP Anyware
Last modified: December 26, 2023
565
Why is the network connection lost when a USB disk is plugged into a PCoIP Zero Client?
Scenario A desktop freeze, session disconnect or "network connection lost" (if the overlay network error message is enabled) message is displayed after an USB disk is plugged into a PCoIP Zero Client.   Cause A heavy load such as autoplay on a flash drive …
Knowledge Base Article Tutorial Peripheral Devices Zero Clients
Last modified: November 24, 2022
568
USB Support
After completing this unit, you’ll be able to: Understand the difference between local termination and bridging mode Understand Wacom tablet support Understand Webcam support 30 mins With PCoIP, you will be able to attach the USB devices physically to the …
Knowledge Base Article Tutorial
Last modified: January 25, 2023
550
What is the PCoIP Transport Header?
Answer: The PCoIP Transport Header is an unencrypted application layer header for PCoIP protocol to allow network devices to make intelligent prioritization and QoS decisions for packets in a PCoIP session to improve the user experience.  The PCoIP …
Knowledge Base Article Advisory HP Anyware
Last modified: September 8, 2023
541
Why is my 802.1x configuration failing on my older network?
Scenario 1 In an environment that contains legacy network equipment, after setting up 802.1x, initial authentication fails. The authentication switch does not respond to any of the EAP-TLS request packets from the PCoIP Zero Client.   Cause Some legacy …
Knowledge Base Article Troubleshooting Security Remote Workstation Card Zero Clients
Last modified: November 23, 2022
542
The VMware Horizon View PCoIP server logs show "IPC Can't encode. Waiting. queue" after a random disconnect.
Problem The VMware Horizon View Client or PCoIP Zero Client experience a random disconnect from the VMware Horizon View session. Inspection of the PCoIP server logs show a high slice rate count after a random disconnect. The following example shows 192 …
Knowledge Base Article Troubleshooting Performance Session Third Party Enhancements Zero Clients
Last modified: September 3, 2023
540
Why do my PCoIP Zero Clients randomly disconnect after upgrading to firmware 3.5.x to Firmware 4.8.1?
Scenario PCoIP Zero Clients randomly disconnect (approximately every 15-20 minutes) from the PCoIP session. In PCoIP Zero Client log file you can find the following lines: 0d,00:02:15> LVL:2 RC: 0 GSOAP :SOAP 1.2 fault: SOAP-ENV:Sender [no subcode] …
Knowledge Base Article Troubleshooting Zero Clients
Last modified: September 12, 2023
538