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Connnecting from a PCoIP Client Anyware Agent Deployment and Client Connectivity Requirements Anyware clients can connect to your desktops hosted in proof-of-concept, cloud, or datacenter deployments. Requirements and network security levels will vary …

Handling GPU Configuration Problems If you are experiencing performance issues with your agent system, or believe that your displays are not being accelerated by your Graphics cards as expected, there may be a configuration or licensing issue. The …

Locating Agent Log Files Log files for the Anyware agent are located in the following directories by default. If you changed your agent's location during installation, the log files will be in your custom location instead. Component Log file location …

Managing Session Licenses Using the PCoIP Control Panel You can use the PCoIP Control Panel to register a license, check the status of a license, and renew a license. The PCoIP Control Panel can be opened using either of these methods: Click in the …

Performing Diagnostics Each Anyware component creates and updates a log file which records its activity as the system is used. Most troubleshooting within a Anyware system begins by examining these log files and looking for error conditions or other …

Session Log IDs At the start of each PCoIP session, a unique session ID is generated by the Anyware Client and passed to all connected Anyware components (including the agent). Log messages generated by the agent are prefixed with this session ID, making …

Setting Log Levels Each Anyware component is configured to log events. The amount of information captured can be configured by setting the log verbosity on a scale from 0 (least verbose) to 3 (most verbose). By default, the Graphics Agent for Windows …

Troubleshooting License Issues The license troubleshooting utilities are included with the Graphics Agent for Windows. These utilities allow you to validate your licenses and list license entitlements. Validate Licenses pcoip-validate-license scans your …

Viewing Windows Event Viewer Anyware Agent Logs You can view high-level session and connection events generated by the Anyware agent and Anyware Manager in the Windows Event Viewer. Anyware Agent Events To view events using the Windows Event Viewer: …

Frequently Asked Questions Can I use a screensaver? Yes. However, a blank, static screensaver will provide the most efficient CPU and network bandwidth usage. Why can't I use the maximum number of monitors or monitor resolution? GPU profile licensing, …