Why can I not see the mouse cursor when using PCoIP HP Anyware installed on Windows 8.1 or Windows 10 bare metal?
Problem When using PCoIP HP Anyware to connect to Windows 10 running on bare metal (operating system installed directly on the computer with no virtualization), the cursor is not visible.   Cause When Windows 10 do not detect a locally attached mouse, …
Knowledge Base Article Troubleshooting Display HP Anyware
Last modified: September 21, 2023
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HP Anyware Manager Administrator interface gives an error 502 - Web server received an invalid response while acting as a gateway or proxy server.
Problem When trying to access the management interface of the HP Anyware Manager, you receive the following error: Server Error 502 - Web server received an invalid response while acting as a gateway or proxy server. There is a problem with the page you …
Knowledge Base Article Troubleshooting Management HP Anyware
Last modified: September 15, 2023
1149
PCoIP Troubleshooting Steps: IEEE 802.1x Network Authentication
This article provides a brief list of troubleshooting steps for common issues with 802.1x authentication. It is not intended to be a comprehensive troubleshooting guide. These include scenarios for: Problems uploading IEEE 802.1x certificates to PCoIP …
Knowledge Base Article Troubleshooting Security Remote Workstation Card Zero Clients
Last modified: September 5, 2023
1106
Why are some Tera2 PCoIP Zero Clients showing the Online status as "False" in PCoIP Management Console 2.x and 3.x?
This indicates that the Tera 2 PCoIP Zero Client is not being managed by the PCoIP Management Console and can be one of several reasons: Not powered on Firmware has been downgraded to 4.x so no longer manageable by PCoIP Management Console 2.x and 3.x NTP …
Knowledge Base Article Troubleshooting Management Management Console Zero Clients
Last modified: September 3, 2023
1103
Random Session Disconnects due to Spanning Tree Configuration
Scenario PCoIP sessions experience random session disconnects of some or all clients. Re connection is not always possible straight away.   Cause A Spanning Tree Protocol (STP) re-calculation can cause random session disconnects. STP will cause the …
Knowledge Base Article Troubleshooting Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: December 9, 2022
1048
Why does my attempt to change my Active Directory password fail from a PCoIP Zero Client in an Imprivata Onesign environment?
Scenario In an environment containing an Imprivata Onesign appliance, your Imprivata server authenticates you but your Active Directory password change attempts fails after entering a new password at the prompt. You are able to change your password from a …
Knowledge Base Article Troubleshooting Security Zero Clients
Last modified: November 21, 2022
1043
What is the correct DNS and host file configuration for the Management Console 2.x and 3.x?
Under normal operation of the PCoIP Management Console 2.x and 3.x it is not necessary to modify the hosts file or the hostname. You should assign a static IP address to your PCoIP Management Console and create a DNS "A" record with the hostname and the …
Knowledge Base Article Troubleshooting Performance Management Console
Last modified: September 19, 2023
974