Why is there sudden poor video performance after a VMware view or VMWare tools update?
Updates of VMware Tools include a SVGA driver which may not be compatible with the version of VMware View. Hardware version 7 and above support a new svga driver. Ensure you have the ESXI matching version of VMware tools installed and perform the update …
Knowledge Base Article Troubleshooting Performance Third Party Enhancements Zero Clients
Last modified: September 3, 2023
239
Why is the image quality reduced for a couple seconds right after a session is connected?
This is expected behaviour during the first couple seconds when a PCoIP session is established and is caused by the PCoIP device's bandwidth management algorithm. The algorithm continuously optimizes the amount of network traffic a PCoIP device generates …
Knowledge Base Article Troubleshooting Session Performance Remote Workstation Card Zero Clients HP Anyware
Last modified: August 7, 2023
237
What does the "i2c should be 0x03 on cable detect" PCoIP Zero Client event log error indicate?
Answer: Faulty cables interfere with the mechanisms in which PCoIP detects displays and can present a variety of errors. The i2c should be 0x03 on cable detect  PCoIP Zero Client log errors are usually indicative of faulty cables and occasionally of …
Knowledge Base Article Troubleshooting Zero Clients
Last modified: September 20, 2023
207
Anyware Connector Health check - Diagnostics and troubleshooting guide
Summary To receive a detailed  Anyware Connector diagnostic report, create a Anyware Connector  support/log file bundle  and then submit this bundle to the PCoIP  health  check tool .  Once the files are submitted, it will take 5-10 minutes to produce a …
Knowledge Base Article Troubleshooting Diagnostics HP Anyware
Last modified: September 22, 2023
163
How do I get a secure connection to the Administrative Web Interface (AWI)?
There are two ways to get a secure connection to the Administrative Web Interface (AWI) of a PCoIP Zero Client and PCoIP Remote Workstation Card. Load the cacert.pem file provided in our firmware to the browser Trusted Root Certification Authorities . The …
Knowledge Base Article Troubleshooting FAQ Security Zero Clients Remote Workstation Card
Last modified: January 18, 2024
147
Wacom offset Issue
Issue: Wacom offset issue while connecting Win client -> Linux Agent (Observed on version 22.09). Workaround : Connect the Tablet using the following command: ( To force bridge it ) "c:\Program Files (x86)\Teradici\PCoIP Client\bin\pcoip_client.exe" …
Knowledge Base Article Troubleshooting
Last modified: September 3, 2023
127