Why does the "USB device not authorized"message appear on my display?

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August 27, 2018

Last modified: 09/03/2023, 6:12 pm

Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients

This message indicates that an unauthorized USB device is attached to the PCoIP Zero Client.

Be sure allowed USB devices are specified in the list of authorized devices and not in the list of unauthorized devices in the USB page of the PCoIP Zero Client's Administrative Web Interface.

Note: USB information, such as device class/IDs, can be found in Attached Devices page under the Info tab of the Administrative Web Interface.

Note: For more information, refer to the PCoIP Zero Client and Host Administrator Guide (search key phrase: AWI USB permissions).

Note: Some PCoIP Zero Clients have built in USB devices, if everything but HID devices are disabled, the internal USB devices will trigger this message. 

 
Pertains to:
  • PCoIP Zero Client 5.0.0
  • PCoIP Zero Client 5.0.2
  • PCoIP Zero Client 5.1.0
  • PCoIP Zero Client 5.1.1
  • PCoIP Zero Client 5.2.0
  • PCoIP Zero Client 5.2.1
  • PCoIP Zero Client 5.2.2
  • PCoIP Zero Client 5.3.0
  • PCoIP Zero Client 5.4.0
  • PCoIP Zero Client 5.4.1
  • PCoIP Zero Client 5.5.0
  • PCoIP Zero Client 5.5.1
  • PCoIP Zero Client 6.0.0
  • PCoIP Zero Client 4.0.2
  • PCoIP Zero Client 4.0.3
  • PCoIP Zero Client 4.1.0
  • PCoIP Zero Client 4.1.1
  • PCoIP Zero Client 4.1.2
  • PCoIP Zero Client 4.2.0
  • PCoIP Zero Client 4.5.0
  • PCoIP Zero Client 4.5.1
  • PCoIP Zero Client 4.6.0
  • PCoIP Zero Client 4.7.0
  • PCoIP Zero Client 4.7.1
  • PCoIP Zero Client 4.8.0
  • PCoIP Zero Client 4.8.1
  • PCoIP Zero Client 4.8.2