What does the status of attached USB devices mean in the AWI?
In the Administrator Web Interface (AWI) of the PCoIP Zero Client you can review the status of any attached device ( i.e. monitors, usb ). The status of the device is as follows:
- Disconnected or Not Connected - no device connected to a display port.
- Connected - when showing up under display section it indicates that a monitor is connected. The EDID info from the monitor should also show up. When showing up under USB devices it means that your device is bridged.
- Host Error - There was an issue enumerating or connecting the device to the host. Check zero client USB Enhanced log file for more details.
- Locally Connected (locally terminated) - a device is connected directly to the root port typically under USB devices. The device is not bridged. It is usually a HID device (keyboard & mouse).
- Same status can be observed if the HID device is bridged but USB Redirection in Horizon View Agent is disabled.
- Not in Session - a device is connected but the zero client is not in session.
- Not Supported -
- The USB device is connected to a host that doesn't support USB Redirection
- The USB device has been denied in VMware Horizon View policy.
- The VMware Horizon View Agent was not installed with the required USB components. Re-installed the agent selecting the USB options.
- Check UEM (User Environment Manager) policy settings to ensure USB is not being blocked. See VMware KB2151440 - https://kb.vmware.com/s/article/2151440
- Failed Authorization -
- The device is detected in a PCoIP session but is not authorized. (For more information about USB , see the PCoIP Zero Client Firmware Administrators' Guide, AWI Client: USB Permissions).
- The device is on the unauthorized list, set on either the PCoIP Zero Client or in the PCoIP GPO for the HP Anyware PCoIP Agent.
- In older versions of PCoIP Firmware and VMware View, this may be triggered by View Policies on USB. What does the status of attached USB devices mean in the AWI?
- Not Initialized - The device is detected in a PCoIP session but the host controller has not initialized the device.
- Blocked By Host - The device is detected in a PCoIP session but is blocked by the host.
- Not Supported Behind High-Speed Hub
- Device Connected Through Unauthorized Hub
Notes:
Some statuses may or may not be available in your version of firmware.
Some statuses are seen only in the log files but not in the AWI. These are:
- Standalone - only shows up in the log file, means you are not in session.
- Remote - only shows up in the log file. The device is bridged.