Why do I get licensing error using HP Anyware on GCP (Google Cloud Platform)?

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November 25, 2020

Last modified: 08/02/2023, 11:54 am

Knowledge Base Article Advisory

Symptom:

If you are using GCP and experiencing PCoIP license registration failure on the remote host, please run the following command on the host VM where the PCoIP agent binary is located:

pcoip-validate-license.ps1 -v


The following error can be observed in the output:

"Failed to get FNE private data item:[1,7E3,4,0[70000012,0,F06E1]]"

 

 

Scope:

The issue started to manifest on GCP with Cloud License Server (CLS) of the HP Anyware on November 13, 2020. 
 

 

Solution:

The issue has been resolved in the latest HP Anyware release 20.10.2.

 

Recovery steps for GCP issue with Agent 20.10.2

 

For Windows:

  1. Remove trusted storage - Remove everything in C:\ProgramData\Teradici\PCoIPAgent\licensing\
  2. Upgrade to Agent 20.10.2 - During upgrade, user will be prompted for registration code. User to enter registration code during upgrade.
  3. Reboot.

 

For CentOS/RHEL

  1. Remove trusted storage - sudo find /var/lib/pcoip-agent/licensing -type f -exec rm {} \;
  2. Install Teradici repository - sudo yum install https://downloads.teradici.com/rhel/teradici-repo-latest.noarch.rpm
  3. Install PCoIP Agent - sudo yum install pcoip-agent-standard
  4. Register Agent - pcoip-register-host --registration-code=xxxxxxxx
  5. Reboot - sudo reboot

 

For Ubuntu:

  1. Remove trusted storage - sudo find /var/lib/pcoip-agent/licensing -type f -exec rm {} \;
  2. Delete Teradici signing key - sudo apt-key del 4E45878267D7ADA8
  3. Download Teradici repo - sudo wget -O teradici-repo-latest.deb https://downloads.teradici.com/ubuntu/teradici-repo-$(lsb_release -cs)-latest.deb
  4. Install Teradici repo - sudo apt install --reinstall ./teradici-repo-latest.deb
  5. Update package information - sudo apt update
  6. Install PCoIP Agent - sudo apt install pcoip-agent-standard
  7. Register Agent - pcoip-register-host --registration-code=xxxxxxxx
  8. Reboot - sudo reboot


If you need assistance on how to upgrade to the latest HP Anyware releases or deploy and connect a Local License Server to GCP, contact us by raising a case at https://docs.teradici.com.