Global Search | HP Anyware Support

Why can a session not be establish after a user disconnects while the Windows "waiting for programs to close" dialog is showing?

Problem When disconnecting a PCoIP session while Windows is shutting down or a user account is logging off with the "waiting for programs to close" dialog is showing; the ability to reconnect the PCoIP session is lost. Cause When Windows is shutting …

Why can I not establish a PCoIP session when using (IDN) characters in my HP Anyware environment?

Answer: Internationalized Domain Names (IDNs) are not supported by the HP Anyware. In environments that use the HP Anyware PCoIP Connection Manager and Security Gateway, a PCoIP session will not launch when one or more IDN characters (i.e. ? ? ? ?) are …

Why did the firmware 4.0.x update cause my ATI RG220 to stop working?

Scenario: Updating ATI FirePro\u2122 RG220 and RG220A Remote Workstation Graphics cards with firmware 4.0.0/4.0.1 causes loss of network connectivity to the host card. You are still able to use the RG220(A) as a local graphics card by directly attaching a …

Why do my calls to the PCoIP Agent WMI counters return 0 values?

Problem All calls to WMI counters (i.e. PCoIP Session Log and Statistics Viewer ) return 0 values. Cause By default, 32 bit applications accessing WMI gets a handle to a 32 bit WMI provider, and 64 bit applications accessing WMI get a handle to a 64 bit …

Why do USB 2.0 or isochronous devices fail to work as expected when plugged into a Samsung NC220 or NC240 PCoIP monitor?

Answer: This occurs because on the NC220 and NC240 monitor series, USB Ports 0, 1 and 2 are brought out directly and port 3 is connected to an internal hub. On this hub, 1 hub port is connected to a RS232 device, and another hub port is connected to an …

Why does CTRL+Alt+Delete not work on my PCoIP Standard Agent or PCoIP Graphics Agent?

Problem A user has to enter their sign-on credentials twice in a single sign-on environment. CTRL+Alt+Delete does not work on Windows 2008 R2, Windows 7, Windows Server 2016 or Windows 10 Cause If the Software Secure Attention Sequence (SAS) setting is …

Why does my attempt to change my Active Directory password fail from a PCoIP Zero Client in an Imprivata Onesign environment?

Scenario In an environment containing an Imprivata Onesign appliance, your Imprivata server authenticates you but your Active Directory password change attempts fails after entering a new password at the prompt. You are able to change your password from a …

Why does my mouse and keyboard not work when connecting to a HP Z420 or Z620 using a PCoIP Remote Workstation Card via a PCoIP Zero Client?

Answer: USB HID devices fail to initialize on PCoIP session start for HP Z420, Z620, Z820 workstations running BIOS 03.18 -3.68. HP has resolved the issue in BIOS release 03.69 Rev. A (9 May 2014). The BIOS file name is sp66326.exe. For more information …

Why does the mouse and keyboard to work on my Fujitsu CELSIUS (C620, M730, or M720) when using a PCoIP Remote Workstation Card?

Answer: In some cases, when connected to a PCoIP Remote Workstation Card, users can't use their mouse and keyboard. Fujitsu has resolved the issue via a BIOS update. For more information, or for support related to this issue, please contact Fujitsu or …

Why does the Password option not appear in the PCoIP Zero Client's OSD?

Problem When I log into the On Screen Display (OSD) on the PCoIP Zero Client, and then click the Options tab, the Password option does not appear. Cause The password option was not shipped with your particular PCoIP device. Some PCoIP devices do ship …

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