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Prerequisites for Installation Before you begin, make sure that you perform the following tasks. Configure Energy Saver Settings Energy Saver features can cause the remote system to go to sleep or become unresponsive. To prevent this, do the following: …

Updating the macOS Graphics Agent To update the Graphics Agent for macOS to a new version, obtain the new installer and run it in place to replace the older version. Your configuration settings will be preserved. Note: About Permissions In versions prior …

Release 24.07 of the Graphics Agent for macOS includes: Support for Wacom Movink 13 Support for Wacom Movink 13 tablets has been added to version 24.07 of the Graphics Agent for macOS. For more details, see Wacom Support . … What's New in This …

System Requirements The Graphics Agent for macOS depends on the following system capacities and capabilities: Host Requirements Host machine requirements Operating Systems Intel Macs : macOS 13 (Ventura), 14 (Sonoma) Apple Silicon Macs : macOS 13.2+ …

If you encounter any problems installing, configuring, or running the Graphics Agent for macOS, you can create a support ticket . Before creating a ticket, be prepared with the following: A detailed description of the problem Your agent version number …

Creating a Technical Support File We may request a support file from your system in order to troubleshoot and diagnose issues. The support file is an archive containing Anyware Graphics Agent for macOS logs and other diagnostic data that can help support …

Finding the Graphics Agent for macOS Version Number To find the installed version number of the Graphics Agent for macOS, open a Terminal window and run the following command: sudo grep "Software Build ID" /var/log/pcoip-agent/agent.log The command output …

About the Graphics Agent for macOS This guide is intended for administrators who are deploying the Graphics Agent for macOS as part of HP Anyware. It assumes thorough knowledge of macOS conventions and general networking concepts, including firewall …

PCoIP requires a certificate to establish a session. The Graphics Agent for macOS generates a self-signed certificate that secures the PCoIP session. Each component in the Anyware system can generate these self-signed certificates, which will …

Installing the Zoom VDI Client This topic contains instructions for installing the Zoom VDI Client on Agent machines. Before you begin , make sure that you have administrator privileges on the agent machine on which you want to install the Zoom VDI …