Cannot connect to session: Client shows licensing-related errors, or error 0x1002
Problem When attempting to establish a remote connection using a PCoIP client, the connection fails and one of these error messages appears: PCoIP Agent has no available licenses to launch the remote session. Please try again later. This desktop has no …
Knowledge Base Article Troubleshooting Session Licensing HP Anyware Zero Clients
Last modified: September 3, 2023
13537
Why can't I change the display resolution in Windows when using HP Anyware on Windows?
Problem When connected to a remote machine via HP Anyware on Windows, opening the display settings results in greyed out options and a message "Some settings are controlled by your system administrator". You cannot change the screen resolution, select the …
Knowledge Base Article Troubleshooting Display HP Anyware Zero Clients
Last modified: April 16, 2024
12796
Tera 2 PCoIP Zero Client and PCoIP Remote Workstation Card firmware prerequisites when upgrading to new firmware releases.
Answer Depending on the currently installed firmware version on your Tera2 device, an upgrade to new firmware may require an intermediate firmware upload. To upgrade the PCoIP Zero Client and PCoIP Remote Workstation Card firmware, follow the associated …
Knowledge Base Article Troubleshooting Management Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
12764
PCoIP TROUBLESHOOTING STEPS: View Connection Server Client Certificates
This article provides a brief list of troubleshooting steps for common issues, it is not intended to be a comprehensive troubleshooting guide.  This includes scenarios and detailed troubleshooting steps as follows: Problems uploading VCS certificates to …
Knowledge Base Article Troubleshooting Session Security Third Party Enhancements Zero Clients
Last modified: September 3, 2023
12288
Black screen on my locally connected monitor on a physical workstation after remotely connecting to a PCoIP session
Problem A black screen displays on a monitor connected to a workstation that had a previous or active remote PCoIP session established. In a typical scenario, A remote worker establishes a PCoIP connection from his home to their office workstation that …
Knowledge Base Article Troubleshooting Display HP Anyware
Last modified: September 3, 2023
11333
Troubleshooting session disconnections
Problem PCoIP sessions are getting disconnected for no apparent reason. PCoIP session disconnections can be random events, occur after a certain time has elapsed or impact all PCoIP sessions at once or just one PCoIP session, either way they are …
Knowledge Base Article Troubleshooting Performance Session HP Anyware Remote Workstation Card Zero Clients
Last modified: December 2, 2023
9846
Why do I get the message Display Protocol for this desktop is currently busy processing a request
Scenario Re-connecting to a VMware Horizon View virtual desktop takes a long time and the message "The display protocol for this desktop is currently busy processing a request. Please contact your system administrator" is displayed. The message was …
Knowledge Base Article Troubleshooting Session Zero Clients
Last modified: October 14, 2024
9022