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What does RESET CAUSED BY messages mean?

When a PCoIP Zero Client is reset except by Below is a list of reset messages that will show up in the log file of PCoIP devices. MGMT_SYS :*** RESET CAUSED BY: UI *** This message is displayed when the PCoIP device is reset from the Administrator …

Horizon brokered connections using PCoIP security gateway

Users with a Horizon 7.7 or newer brokered connection to a Remote Workstation Card require the configuration of an additional setting when using the PCoIP Security Gateway. The PCoIP Security Gateway is used with Horizon View Connection Server when …

No audio when using Unified Communications with a USB headset

Problem Some users have reported no audio when using Unified Communications solution in firmware 4.7.0, they can only hear the ring of the incoming call and when the call is answered there is no Rx/Tx audio. Cause This issue has been tracked down to the …

When does the PCoIP Management Console apply a resolution change using the Enable Preferred Resolution Override setting while in a PCoIP session?

In PCoIP Management Console (MC) 1.9.1 (and newer), PCoIP Zero Clients with firmware 4.1.2 (and newer) can be configured to override the attached monitors native resolution using the Enable Preferred Resolution Override feature. The setting is recognized …

MagTek USB Keyboard Emulation Card Swipe Reader (i.e. credit card reader) causes "stuck key" problem

Scenario Occasionally when using a MagTek USB KB Swipe Card Reader attached to a zero client, the card data is read incorrectly. This can cause undefined behaviour. (i.e. a key repeats indefinitely). Cause Some USB Keyboard Emulation Card Readers have …

Cannot connect to the web interface (AWI) of a zero client or remote workstation card after changing the Label name.

Scenario You modify the label name of your zero client or remote workstation card and after reboot you cannot connect to the web interface using the FQDN. For example the default label name may be similar to pcoip-portal-0030040c8f2d You modify it to …

How do I determine if a PIV card supports T0 or T1 protocol?

This article discusses two simple methods to identify the protocol your Personal Identity Verification card uses. These are shown below. 1. Look up the card's datasheet and it should say which protocols it supports. This requires knowing the card's exact …

Error: Cannot create 'HP Anyware Manager' Role Definition

Problem The following error can occur if you deploy HP Anyware Manager in subscription A for testing and then redeploy it in subscription B. Cannot create 'Cloud Access Manager' Role Definition New-AzureRmRoleDefinition : A role definition cannot be …

The VMware Horizon View PCoIP server logs show "IPC Can't encode. Waiting. queue" after a random disconnect.

Problem The VMware Horizon View Client or PCoIP Zero Client experience a random disconnect from the VMware Horizon View session. Inspection of the PCoIP server logs show a high slice rate count after a random disconnect. The following example shows 192 …

Why do my PCoIP Zero Clients randomly disconnect after upgrading to firmware 3.5.x to Firmware 4.8.1?

Scenario PCoIP Zero Clients randomly disconnect (approximately every 15-20 minutes) from the PCoIP session. In PCoIP Zero Client log file you can find the following lines: 0d,00:02:15> LVL:2 RC: 0 GSOAP :SOAP 1.2 fault: SOAP-ENV:Sender [no subcode] …

Knowledge Base Article Troubleshooting Zero Clients

Last modified: September 12, 2023

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