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How long before a PCoIP Management Console certificate expires should I replace it?

Before the PCoIP Management Console certificate can be replaced, the new certificate or the signing root CA certificate must be installed in the PCoIP Zero Client or PCoIP Remote Workstation Card certificate store. Once a PCoIP Endpoint is manged by an …

How to change the Num Lock setting on a PCoIP Zero Client

The num lock ( numlock) setting depends on whether the PCoIP Zero Client is at the On-Screen-Display (OSD) or when in-session. On-Screen-Display operation The "Factory" default setting of num lock can be set by the PCoIP Zero Client OEM during …

How many characters are supported in the PCoIP Zero Client Pool (Desktop) Name to Select field?

Answer: On a PCoIP Zero Client, when selecting any of the View Connection Server options for the Connection Type other than View Connection Server + Kiosk, the advanced button will present an option called Pool Name to Select. (Note, in older versions of …

Knowledge Base Article Advisory Zero Clients

Last modified: September 25, 2023

300

How many hosts are discovered when using SLP Host Discovery?

When using a session connection type setting of Direct to Host +SLP Host Discovery , the PCoIP Zero Client can discover up to 10 hosts and will display the first 6 identified. The list may change on subsequent sessions. … How many hosts are discovered …

How many mouse buttons are supported by PCoIP Zero Clients?

Up to 5 mouse buttons are supported by Tera2 PCoIP Zero Clients in a scenario where the mouse is terminated locally at the PCoIP Zero Client. In a scenario where a mouse is plugged into a PCoIP Zero Client that has more then 5 buttons, the mouse needs to …

How much bandwidth does PCoIP require?

The simple answer is 'it depends'. The amount of bandwidth required depends on a number of factors (display resolution, frame rate, graphical intensity for the user, importance of image quality, amount of display interactivity vs static viewing). Due to …

How much latency does PCoIP technology add to the remote system?

The latency added by PCoIP technology to a remote system is related to the time to encode (compression) and decode (decompression) for the PCoIP protocol, which depends on the implementation. Total end-to-end latency is determined by OS latency and …

I am unable to login to my account, what should I do?

Try resetting your password by clicking “forgot your password” link on the login page or click this link: Password Reset If you are unable to reset your password please Re-register here to gain access … I am unable to login to my account, what should I …

Knowledge Base Article Advisory Accounts Authentication

Last modified: September 3, 2023

4975

I cannot sign into my account. What should I do?

How to create an account? A user can self register to create an account. Follow the steps below to self register: Click the "Login" button on HP Anyware Support Portal home page . Click the "Create an account" button below "Log in" button. On the Self …

Knowledge Base Article Advisory Accounts

Last modified: September 3, 2023

6240

I do not receive the password reset email when I try to reset my password

Check your junk/spam folder. Make sure emails from support@teradici.com are not blocked/add this email address to your contacts list. If you still fail to receive the password reset email, please fill out the customer service request form. … I do not …

Knowledge Base Article Advisory Accounts

Last modified: September 3, 2023

507

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