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What do the PCoIP Session 4-digit error codes mean when experience issues launching Agent in a Remote Workstation?

If you are facing difficulty launching a PCoIP agent in a remote workstation and are receiving a 4-digit error code, then the following table provides the suggested next steps to take. Error Code Error Message Description Suggested Next Steps 6002 …

Knowledge Base Article Troubleshooting

Last modified: May 1, 2024

PCoIP HP Anyware Webcam Support

USB Webcams are supported with HP Anyware when connecting to a PCoIP Agent for Windows. Webcams can be used with Microsoft Teams, Zoom, and other conferencing applications running on the remote desktop. The models outlined in the table below are …

Windows Legal Disclaimer and HP Anyware: A short guide to understand the impact of a Windows Legal Disclaimer with HP Anyware

What is a Windows legal disclaimer? A Windows legal disclaimer is a statement that appears on the screen when you start your computer or install a new Windows operating system. It informs you of the terms and conditions of using Windows and the rights and …

FAQ's HP Anyware Manager/Connector

FAQ's - HP Anyware Connector General Health Checks Troubleshooting The Certificate for the Domain Controller is Untrusted or Invalid Failed to communicate with Connection Manager Unable to connect to myhost.cloudaccesslabs.com. Please enter a new …

Configuring Horizon for use with HP Anyware PCoIP Ultra

The below PDF is a comprehensive guide for integrating HP Anyware PCoIP Ultra into a Horizon environment. It covers installation of the HP Anyware components and necessary settings within Horizon. This integration enables Horizon to manage and broker HP …

Knowledge Base Article Tutorial HP Anyware

Last modified: August 6, 2024

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PCoIP Service Failure

This issue is a known bug. Please reach out to HP Anyware support for more information. When reporting, mention the error message: " pcoip.service: start-pre operation timed out. Terminating. " and open a support ticket Contact Support … PCoIP Service …

Knowledge Base Article Troubleshooting FAQ Setup

Last modified: October 10, 2024

Client Session Health Check - Diagnostics and troubleshooting guide

Summary To receive a detailed client diagnostic report, create a client support/log file bundle and then submit this bundle to the PCoIP health check tool. Once the files are submitted, it will take 5-10 minutes to produce a detailed report. The report …

View Connection error when upgrading to Horizon 2406

During the upgrade to Horizon 2406, some customers have reported connectivity issues with Tera2 PCoIP zero clients, which are unable to connect after the upgrade. The error message displayed is "View connection server error." While the initial TLS …

Transition from existing CACv2 on Ubuntu to Anyware Connector RHEL/ROCKY

Anyware connector runs on RHEL/Rocky so there is no in-place upgrade or migration in that sense but there are a couple of steps that could make the transition to Anyware Connector smooth and straightforward: How to minimize downtime on transition …

Knowledge Base Article Tutorial

Last modified: January 16, 2025

205

SETUP macOS EC2 instance on AWS using Dedicated Hosts

To set up a macOS instance on AWS, you first need to configure Dedicated Hosts. Dedicated Hosts allow you to provision EC2 instances on physical servers fully dedicated for your use. Login to your AWS account and navigate to EC2 instances. Select …

Knowledge Base Article Troubleshooting Tutorial FAQ

Last modified: October 29, 2024

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