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Tera 2 PCoIP Zero Client and PCoIP Remote Workstation Card firmware prerequisites when upgrading to new firmware releases.
… Answer Depending on the currently installed firmware version on your Tera2 device, an upgrade to new … an intermediate firmware upload. To upgrade the PCoIP Zero Client and PCoIP Remote Workstation Card firmware, follow the …
Knowledge Base Article Troubleshooting Management Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
13560
FAQ's Peripheral Devices
… Webcams Webcam will not show under attached devices in Zero Client. Webcam shows status as "Not Supported" in attached … smart card reader list. See the  PCoIP Zero Client Firmware Administrators' guide  for the current list. …
Knowledge Base Article Troubleshooting FAQ Peripheral Devices
Last modified: May 1, 2025
2235
The PCoIP session ended abruptly and the PCoIP Zero Client PCoIP Splash screen appears
… Problem Occasionally issues can cause the PCoIP Zero Client to reboot. Issues such as the ones listed below are … , Version: 2.2.0  LVL:2 RC:   0        MGMT_SYS :Previous Firmware Build ID: rc_tera1_r3_5@12092, Version: 3.5.1 The …
Knowledge Base Article Troubleshooting Performance Zero Clients
Last modified: September 21, 2023
717
Client Health Check - Diagnostics and troubleshooting guide
… Summary To receive a detailed client diagnostic report, create a client  support/log file … e-mail address.   Client health check are available for Zero Clients and PCoIP Software Clients (Mac, Windows and … Device Configuration ************************* Firmware Version: 21.03.1   Firmware Build ID:  client …
Knowledge Base Article Diagnostics Session Performance HP Anyware
Last modified: February 20, 2025
3393
What happens when you change the PCoIP Zero Client's Authorized Devices list to allow desired devices?
… about any of the settings below, refer to the PCoIP Zero Client and Host Administrator Guide (search key phrase: AWI USB permissions) in the PCoIP Zero Client Firmware Administrators' Guide . 1. From the AWI of the PCoIP …
Knowledge Base Article Tutorial Peripheral Devices Zero Clients
Last modified: November 18, 2022
586
Session negotiation failed while connecting from Zero client to VMware view . The Zero Client may not be compatible with the host session negotiation cipher setting
… Scenario 1 When connecting from PCoIP Zero Clients running firmware 4.0.0  or newer up to 5.5.1 to virtual desktops … A session connection error is displayed on the PCoIP Zero Client  "Session negotiation failed. The Zero Client may not …
Knowledge Base Article Troubleshooting Security Zero Clients
Last modified: May 1, 2025
16579