Why can a session not be establish after a user disconnects while the Windows "waiting for programs to close" dialog is showing?
Problem When disconnecting a PCoIP session while Windows is shutting down or a user account is logging off with the "waiting for programs to close" dialog is showing; the ability to reconnect the PCoIP session is lost.    Cause When Windows is shutting …
Knowledge Base Article Troubleshooting Session HP Anyware
Last modified: November 17, 2022
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Why can I not establish a PCoIP session when using (IDN) characters in my HP Anyware environment?
Answer: Internationalized Domain Names (IDNs) are not supported by the HP Anyware. In environments that use the HP Anyware PCoIP Connection Manager and Security Gateway, a PCoIP session will not launch when one or more IDN characters (i.e. ? ? ? ?) are …
Knowledge Base Article Troubleshooting Session HP Anyware
Last modified: September 19, 2023
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Can virtual channels cause issues with a PCoIP session?
Usually this is not an issue. However, if a virtual channel created by a third party is not properly created, it can cause unpredictable results with a PCoIP session or the displayed output. This should be considered as a possible source of an identified …
Knowledge Base Article Troubleshooting Session Performance HP Anyware
Last modified: April 27, 2023
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Random individual and mass client disconnects due to Cisco VSS Inter-switch links
Problem Random individual client disconnect, or mass client disconnects when connecting clients (PCoIP Software Clients, VMware View Clients, or PCoIP Zero Clients) connected to HP Anyware or VMware View virtual desktops.   Cause There have been observed …
Knowledge Base Article Troubleshooting Session Performance Zero Clients
Last modified: August 7, 2023
316
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Why has my PCoIP session disconnected and my VM restarted?
If your PCoIP session has disconnected and your VM has restarted, it may be possible the Windows update settings are set to Install updates automatically.  If configured as such, consider using Download updates but let me choose whether to install them to …
Knowledge Base Article Tutorial Session HP Anyware
Last modified: December 9, 2022
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Core API vs Session Client API
  The following page details and compares the Core API and Session Client API in the following area's: Feature Set Supported Host Platforms Direct Connection Licensing   Core API vs Session Client API Feature Set The following table details the feature …
Knowledge Base Article Tutorial Session API/SDK HP Anyware
Last modified: April 8, 2024
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Why is the image quality reduced for a couple seconds right after a session is connected?
This is expected behaviour during the first couple seconds when a PCoIP session is established and is caused by the PCoIP device's bandwidth management algorithm. The algorithm continuously optimizes the amount of network traffic a PCoIP device generates …
Knowledge Base Article Troubleshooting Session Performance Remote Workstation Card Zero Clients HP Anyware
Last modified: August 7, 2023
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View Connection error when upgrading to Horizon 2406
During the upgrade to Horizon 2406, some customers have reported connectivity issues with Tera2 PCoIP zero clients, which are unable to connect after the upgrade. The error message displayed is "View connection server error." While the initial TLS …
Knowledge Base Article Advisory Troubleshooting Session Zero Clients
Last modified: October 18, 2024
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